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Red circle with cross appears on my Luxe

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‎01-29-2022 06:08 - last edited on ‎02-01-2022 17:14 by Fitbit Moderator

‎01-29-2022 06:08 - last edited on ‎02-01-2022 17:14 by Fitbit Moderator

The fitbit is not starting. even after charging. A red circle with white cross appears. I have literally tried everything from re-starting with help of the charger but nothing seems to be working. While charging at times the fitbit logo appears but after that there is a blank screen. After keeping it for charging for a while a red circle with white cross appears. the device seems to be vibrating when kept on charge. So somethings are working but it is unable to start. Can somebody help me out. how do I restart by fitbit again or factory reset it without turning it on.

I am also sharing a picture of what is appearing on the screen.Screen

Moderator edit: updated subject for clarity

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1 REPLY 1

‎02-01-2022 17:13

‎02-01-2022 17:13

Welcome to the Fitbit Community, @anujmit.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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