I am a BRAND NEW customer (July 2022), and the sole purpose I bought the Luxe is to track my sleep. Nothing but issues from the beginning. I found this thread (https://community.fitbit.com/t5/iOS-App/Issue-no-sleep-tracking-graph/m-p/4455495#M141976 claiming the matter is "solved") after dealing with the WORST CUSTOMER SERVICE EVER with FitBit, so I had to find solutions on my own. It's clear the FitBit technical team is incompetent. It's been 4 years (2018) since people started reporting the exact same issue with this sleep graph situation, and JuanJoFitbit stated in 9/30/2020 that the team is "actively working on a fix to this issue and we expect to have a solution released soon." And yet, one month short of 2 years later, the problem has not been resolved. Maybe a new technical team should be brought in and all of the incompetents should be fired? I'm having the exact same issue the others have been having for four years now. Again, I am a brand new customer, and this is what I get? I get told by the customer service a$$wipes I'm not wearing the device properly. I read this thread to them and they stumbled over their own d**ks trying to come up with some B. S. excuse as to why the sleep tracking graph still doesn't work. Was told "someone will get back with me" because they had zero answers. FitBit did get back to me via email stating my "ranking" changed to "jogger". AYFKM? I don't get a single s**t about my ranking. I want a solution to why this tracker doesn't work properly after over 4 years.
The thread stated do not use the "BEGIN SLEEP NOW" functionality, which is the glitch that gives the graph nothing but straight blue bars. First two nights of owning the FitBit, I didn't know that option was there so I got two graphs for the first two nights. Then, I started using it for the second two nights, and got straight bars, no chart. That's when I called CS. Last night I did not use the Begin Sleep Now option. I received a graph, but I went to bed at 9:30, and the Luxe didn't start tracking my sleep until 11:15 pm, so the numbers are off and missing almost two hours of sleep. You have to tell FitBit when you're going to sleep, if you don't, it doesn't start logging you right away. If you DO tell FitBit you're going to sleep by clicking "BEGIN SLEEP NOW", then you get straight lines and no sleep graph. If you don't, you'll get a sleep graph, but it won't start tracking you for hours after you go to bed. And this has been outstanding for four years? See image, which starts tracking me at 11:14 pm, even though I was asleep by 9:40 last night.
If FitBit cannot resolve a simple problem after four years, someone should be fired for failing to do their jobs properly. There are a lot of good coders out there who need jobs. Go find the good ones and fire the idiots.
I'd like some answers here. I'm within my 45-day return period and this P.O.S. is going back unless someone at FitBit can start helping its customers.
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