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Suddenly only basic sleep info

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‎01-21-2023 06:26 - last edited on ‎03-27-2025 20:56 by Fitbit Moderator

‎01-21-2023 06:26 - last edited on ‎03-27-2025 20:56 by Fitbit Moderator

My Luxe suddenly quit giving me a sleep score and related info. I thought it was a fluke, but it has been 5 days straight. I've changed my sleep monitor to sensitive and even that didn't help. I just did a restart this morning but I'm really disappointed that the lifespan of these devices are so limited. I've used the One, Alta, and now Luxe. My husband had the Charge 4 but the face of it cracked and it quit working effectively after that.

 

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27 REPLIES 27

‎02-06-2023 19:28

In response to SusanJAG

‎02-06-2023 19:28

I smell a rat here. Too many people found this issue at the same time. Feb. 6 here too, first time this happened, ever. I know that I JUST updated the firmware on the Luxe so I highly suspect it was a faulty firmware update. Do your job, Fitbit, and fix the issue. 

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0 Votes

‎02-06-2023 19:41

In response to cyndeewillow

‎02-06-2023 19:41

Exactly. Do your job Fitbit and fix it. This issue and all of the others.  Sorry it happened to you to CyndeeWillow. 

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0 Votes

‎02-06-2023 19:59

In response to cyndeewillow

‎02-06-2023 19:59

Mine actually started back in mid-January following an Fitbit app update.
It is likely a combination of both the firmware and app updates. (I can't
remember exactly when I did the firmware update, but it did cause syncing
issues.) Fitbit is now part of Google so I'm not sure if the problem will
ever be addressed, let alone corrected.
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0 Votes

‎02-07-2023 13:45

In response to JM907

‎02-07-2023 13:45

How did you find out there was a software update?
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0 Votes

‎02-07-2023 14:12

In response to kathym49

‎02-07-2023 14:12

Hello Kathym49, I reached out to FitBit customer service yesterday and chatted with someone on-line.  The person I chatted with informed me that there was an issue with the “platform” yesterday.  I did get a sleep score today, but it was inaccurate. That has happened in the past where the FitBit will falsely divide my sleep into two shorter periods.  We’ll see what happens tomorrow.  Best of luck

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‎02-07-2023 14:34

In response to kathym49

‎02-07-2023 14:34

I could see in the Google Play Store when the last update to the app was
done. On the Fitbit help page it shows there was a Luxe firmware update. I
believe in mid to late December 2022.
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0 Votes

‎02-07-2023 15:33

In response to JM907

‎02-07-2023 15:33

Thank you. I will have to checkout Google play store.
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0 Votes

‎02-07-2023 15:38

In response to SusanJAG

‎02-07-2023 15:38

I received a message last night (11p.m) from Fitbit that they resolved some
problems yesterday . They said I could contact them if I still had
problems. Luckily, I got a detailed sleep graph today. I hope it
continues. Thanks for the msg.
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