Update won’t work and steps the same everyday (incorrect)

[tekla69]

I am ready to give up. My Fitbit has really been helping me recover from cancer, but now it is recording the same number of steps every day and I can’t figure out how to update it. I do it it says and put the charging unit right next to my iPad and go through the screens for charging, but nothing happens except it has a screen that says “searching“. 

is it hopeless and I should get another fitness tracker or is there someway to fix this?

[ManuFitbit]

Welcome to the forums @tekla69.

Thank you for providing the details regarding this difficulty with your Luxe. 

Before considering other options, I'd ask you please confirm that you are using the latest version of the Fitbit app. See How do I use the Fitbit app?

Our team is aware of the situation and is working on a solution to it. We haven't received any time frame yet, how long our team still needs to solve this.

Please keep an eye on the forums as any updates will be announced here.