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Worst Experience with Customer service

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‎02-23-2023 08:44

‎02-23-2023 08:44

I returned my Luxe Fitbit (and an extra stainless steel band) within 30 days of receiving it.  I was only refunded for the band and NOT the Fitbit.  I have been calling or emailing customer service for over a month now. I have been told 3 times now that my case is being "escalated to a higher department".  The customer service has given my uniformed or inaccurate information, suggesting that it was already refunded but I never received a credit/refund to my credit card. I have never experienced such dysfunctional customer service.  How difficult is it to process a simple return?  Is there any way to reach another help service?  I have repeatedly tried the Contact Us number and emailed customer service.  Still no refund and very aggravated.

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1 REPLY 1

‎02-23-2023 10:01

‎02-23-2023 10:01

Hi @atlu316  chat is actually the best way according to others on the forum. Might want to try that. Just have your case number ready,

 

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
Other contact options:

USA: click

 

Stepping in the U.S.A. since September 2013. Android 14

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