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Fitbit counting steps confusing

‎03-07-2014 16:36

‎03-07-2014 16:36

I started using my Fitbit Flex last night. I have been wearing it all night last night and most of the day today. I went to work out in my gym for atleast 50mins. I was driving my car from my house to the gym and back. I did some chores when I got home. In the middle of the day I went to check my fitbit account online and noticed that I did over 5000 steps already. At around 3pm I went to drive again and pick up my kids at school (distance is about 1.2 miles from my house, one way). When I got back home, I went to check my fitbit account again and it said that I did a little more than 11,000 steps. Does fitbit count steps even when you are driving?

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‎03-07-2014 19:01 - edited ‎03-07-2014 19:10

‎03-07-2014 19:01 - edited ‎03-07-2014 19:10

ut oh, it looks like yours might be. I would say check the help area to do a reset

My force just stopped tracking one day and I reset it and all was right in the world again

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‎03-07-2014 20:03

In response to chunt

‎03-07-2014 20:03

Thanks Chunt. I went to HELP area but I coud not find an article on how to reset the device. I will keep looking though. 

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‎03-07-2014 20:36 - edited ‎03-07-2014 20:37

‎03-07-2014 20:36 - edited ‎03-07-2014 20:37

Maybe this link will help https://help.fitbit.com/customer/portal/articles/1041329-how-do-i-restart-my-tracker-

I found it by going to the Flex section in the Help forum and typed "reset" in the box that said "looking for answers?"

 

Good luck

 

Craig

Marking your question "solved" lets others know that they may find an answer to a question they have in this thread
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