07-14-2018 06:04
07-14-2018 06:04
Is there a fix for this?
07-14-2018 06:24
07-14-2018 06:24
First of all, no Fitbit tracker syncs with any scale: they sync (via Bluetooth) with your mobile device or your computer. If you have a Fitbit scale, it can sync to your wifi router (Aria, Aria 2) or to your mobile device over Bluetooth (Aria 2). Some third-party scales (e.g. Withings/Nokia) can be linked to your Fitbit account indirectly. It would help if you provided more information about your environment: model of scale, device you’re trying to sync it to, method used for the syncing (e.g. wifi, Bluetooth). Trackers are irrelevant from the point of view of the scale.
Dominique | Finland
Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)
Take a look at the Fitbit help site for further assistance and information.
07-14-2018 08:19
07-14-2018 08:19
It's probably best to call customer service on this one even if the scale is out of warranty. Alternatively, you could open a chat window with them.