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My Fitbit stopped syncing with my scale.

Is there a fix for this?

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2 REPLIES 2

First of all, no Fitbit tracker syncs with any scale: they sync (via Bluetooth) with your mobile device or your computer. If you have a Fitbit scale, it can sync to your wifi router (Aria, Aria 2) or to your mobile device over Bluetooth (Aria 2). Some third-party scales (e.g. Withings/Nokia) can be linked to your Fitbit account indirectly. It would help if you provided more information about your environment: model of scale, device you’re trying to sync it to, method used for the syncing (e.g. wifi, Bluetooth). Trackers are irrelevant from the point of view of the scale.

Dominique | Finland

Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)

Take a look at the Fitbit help site for further assistance and information.

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It's probably best to call customer service on this one even if the scale is out of warranty. Alternatively, you could open a chat window with them.

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