Female Health Tracker Freezing on iOS - RESOLVED w/2.53

[KateFitbit]

Update 7/11/2018:

Today we released the Fitbit for iOS app version 2.53, this app version contains the fix for the app freezing you have all been experiencing. Please update the app on your iOS device and let me know how it goes!

We really appreciate everyone's patience while this was being investigated and worked on. 

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Update 7/2/2018:

Hey, everyone! 

Our team is still working on resolving this app crash on iOS. Thanks so much for your patience! I should have more information available soon, so please stay tuned and follow this thread for updates. 

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Update 6/18/2018:

Our team is currently investigating why this is still occurring in the Fitbit app for Female health tracking. For the past weeks, we have noticed this is occurring commonly over the weekends mostly. When I receive more information or any updates, I will provide that here. 

Thanks for working with us through this. 

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Update 6/4/2018: Hi, everyone!

Sorry to hear some of you are experiencing this app crash/freezing with the female health tile.

It appears this is still happening and ongoing. Rest assured, our team is aware and investigating this. We appreciate your patience while we work on a fix.

For the meantime, if anyone can post a screenshot of the calendar missing that would be super helpful and I can forward that to our team.

Thanks! 

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Update 5/31/2018: Hi Everyone - this issue should be resolved. If you are still having issues, please restart your app. If the calendar still freezes, please let me know. 

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Update 5/28/2018: Hi Everyone - We're currently investigating issues with Female Health Tracking not loading on iOS 2.51.

I do recommend force quitting the app and restarting your phone as that does appear to resolve the issue for some. Please stay tuned for more details and thank you very much for your reports. 

[Elvenjavadi]

I’m having the same issue. It began freezing the day my period was scheduled to start and I have to close the app completely to access anything.

[Cutegeek86]

I’m having the same issue 

[Outdoorlady911]

I’m having the same problem. Very frustrating. 

[Amythmm71]

I’m actually having the same problem. It worked for me 2 days ago and I went to go on the female health part today and it just keeps crashing, I’ve tried resetting my phone and re installing the app. 😫😫😫

[lslaz1]

Same as everyone above. Still freezing with no resolution. I was able to use it up until yesterday. Now the calendar won't load, and it freezes the whole app.

[SunsetRunner]

Both of you should visit and perhaps post on the Forum dedicated to Female Health Tracking.

[MarreFitbit]

Welcome on board @mtjarrett87, it's nice to see a new member here!  Are you using the Fitbit iOS app? If so, this inconvenience with the Fitbit app has been reported from iOS users. 

We are aware of the problem and are working to resolve it as quickly as possible. We appreciate your patience and look forward to getting you back on track. 

In the meantime, I'd recommend force quitting the app and restarting your phone as that does appear to resolve the issue for some.

Please let me know if there's anything I may do to assist you in the meantime.

[MarreFitbit]

It's nice to see a new member around, welcome @daniellemarie94! Are you using the Fitbit iOS app? If so, this inconvenience with the Fitbit app has been reported from iOS users. 

We are aware of the problem and are working to resolve it as quickly as possible. We appreciate your patience and look forward to getting you back on track. 

In the meantime, I'd recommend force quitting the app and restarting your phone as that does appear to resolve the issue for some.

Thanks so much for moving the post to the correct board @SunsetRunner!  

Please let me know if there's anything I may do to assist you in the meantime.

[nancilla]

Mine is freezing as well.  I've uninstalled/reinstalled the app several times and restarted my phone.  Everything else is working on my dashboard. 

[adb187]

Adding my name to the list. Everything else is working on my dashboard except the female health tile. Restarting and reinstalling the app has no effect.

[PinkPoo123]

Same. Reqssurong to know that kts not just me, but would love a fix ASAP

[SquiggleBot]

I’m having the same problem. It was working ok and now the app freezes when I try to view female health details. I was trying to update my predicted period days as my period has not started on the day it predicted. I have tried uninstalling and reinstalling the app to no avail. Very frustrating 😕

[Happysal]

Hi, 

This is still happening for me. 😞 Will it be fixed soon?

[AlessFitbit]

Hi, everyone!

Sorry to hear some of you are experiencing this app crash/freezing with the female health tile.

It appears this is still happening and ongoing. Rest assured, our team is aware and investigating this. We appreciate your patience while we work on a fix.

For the meantime, if anyone can post a screenshot of the calendar missing that would be super helpful and I can forward that to our team.

Thanks! 

[BikesAndBacon]

I’ve also been experiencing the app freezing (iOS). I’ve discovered if you go to your account and turn the predictions element off for female health it seems to work absolutely fine. Just thought I’d mention that as a work around till the bug gets fixed 

[adb187]

Here's what my screen looks like: 

It just freezes on this screen for me. The how to info reappeared after I uninstalled and reinstalled the app. 

EDIT 6/5/18: The problem has resolved itself on my end. The app no longer freezes on the Female Health tile and the calendar is working fine.

[rachelanderson]

the calendar won't allow me to add dates but will allow addition of symptoms

[AlessFitbit]

@BikesAndBacon Thanks for providing this workaround! As mentioned this has been reported to our team for investigation. At the same time, seems to be an issue that will resolve itself. If you see this happening again, please let me know.

@adb187 Thanks so much for the screenshot! I will send this along to our team who will look into this crash. I'm glad the issue resolved itself for you. If you see this happening again, please let me know. I am going to keep this thread open for the time being.

@rachelanderson If you're still having trouble logging period dates, try logging out of the app and then logging back in. A phone restart may also help. If you're still having this problem, please let me know. 

[rachelanderson]

I rebooted my phone as well as logging in and out of the app and it is
still not working

[AlessFitbit]

@rachelanderson Sorry to hear you're still having trouble logging your periods in the app. At which step in the process are you having trouble? To log your periods, you can tap the pencil icon and then drag across the dates you would like to select. For more instructions, please check out this article.