help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Female Health Tracker deleted all my previous data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2019 12:20 - last edited on ‎01-27-2019 08:43 by Moderator Alum

‎01-26-2019 12:20 - last edited on ‎01-27-2019 08:43 by Moderator Alum

The last update deleted all my previous data, which included monthly periods and symptoms from June 2018 until present. 

 

Before my data was deleted, the cycle predictions were incorrect stating I would have a period in 90+ days. 

 

Now the feature won't save tracked periods at all. I enter it using the pencil, it is logged/saved, but then when I go back to the feature it is gone. 

 

I'm upset that there have been complaints concerning this feature for a long time now and it seems to actually only get worse. 

 

Moderator edit: Subject for clarity and labels.

Best Answer
Labels:
1 REPLY 1

‎01-27-2019 08:36

‎01-27-2019 08:36

Hi @LSchwer, thanks for reaching out the Fitbit Forums!

 

Sorry about what happened to your data, a couple of days ago we've noticed this issue has re-emerged this month. Thanks for reporting this you can follow all the details and contributed with updates in this thread. The problem has been escalated for investigation. 

 

We appreciate your time and understanding while we're working on this. Please stay tuned and thank you for your patience. Let me know if you need anything else!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes