Female Health Tracking data on app and watch don't match

[kingpin827]

Is anyone else having issues where the app is telling you one thing and the Versa is actually telling you something completely different?  My app says 3 days left in period and the Versa says 6 days left in fertile window.  Not even close.  I've synced and nothing changes.

Moderator edit: updated subject for clarity & added label

[MarreFitbit]

Hello there @kingpin827, thanks for already syncing both devices. Nice way to go! 

I'd recommend trying the following steps:

• Log out of your Fitbit app
• Make sure that your Fitbit app is up-to-date
• Force quit the app
• Restart your device 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

Give this a go and let me know the outcome, I'll be around. 

[kingpin827]

I ended up having to delete the app off my phone and reinstall it. The app and Versa seem to match now. Hopefully it will stay, doesn't seem like a great fix to have to delete the app, but it did work.

[MarreFitbit]

Hi there @kingpin827! Thanks for letting me know what worked for you. 

We understand that this isn't the resolution you're hoping for. Please don't hesitate to keep me posted if this happens again. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Have a nice day!