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Female health doesn’t open on charge 3

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‎11-03-2018 12:12 - last edited on ‎11-04-2018 07:21 by Moderator Alum

‎11-03-2018 12:12 - last edited on ‎11-04-2018 07:21 by Moderator Alum

Hi, 

I just bought a charge 3 and the female health tracking button doenst work and neither does the button within the settings. 

I already tried the following steps and it still doesn’t work.

  • Log out from your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync
  • Uninstall and reinstall the Fitbit app 

Any my other suggestions to solve the problem? 

 

Thanx in advance!

 

Moderator edit: Updated subject for clarity.

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3 REPLIES 3

‎11-04-2018 07:19 - edited ‎11-04-2018 07:21

‎11-04-2018 07:19 - edited ‎11-04-2018 07:21

Hi @Birambi, welcome! Congrats on your new Charge 3. 

 

You did a great job with those steps. You didn't mentioned if you're using an iOS device, but in case that you do; please check the steps suggested by our friend @Domi_vd. We received a report of a group of people having similar issues when using Dutch language on the Fitbit App. In case that you are not using the English language, you can give it a try to see if this applies to you. Please let me know the outcome of this case. 

 

If this doesn't' help we'll further investigate. Keep me posted. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes

‎11-05-2018 05:19

In response to YojanaFitbit

‎11-05-2018 05:19

Hi thanx for the reply!
It now works, yeah!

Thanx for the service!
Kind regards,
Miranda
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0 Votes

‎11-05-2018 07:53

In response to Birambi

‎11-05-2018 07:53

Awesome news @Birambi! I'm glad to hear that it now works! Smiley Very Happy

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


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