Period edit will not save

[Stepgirl17]

The period edit will not save. I can edit it and it says it saved successfully however it immediately reverts back to the prediction and the edit for actual is not saved. 

[Ninernurse]

For some reason I can't log the dates of my cycle. It asks me if the predicted days were right (they weren't) and I click edit. I change the days and then hit save. Nothing changes. I was a day early, so I'm not trying to change something in the future. It should let me edit. It lets me edit past cycles, just not this one. 

[Bmac2702]

I am also having the same issue. 

[Shellybits]

Me also. I try to save then go back to main screen instead of saying 6 days to end of period it says 11 days till period starts and the period is not highlighted in the dark pink colour. Tried to restart phone, uninstall app reinstall app cleared cache and still nothing.

[Gemma27]

I’m also having same issue. It correctly predicted my period last week and then for some reason has wiped that period and put prediction for today. I’ve tried every way I can think of to correct if but none of the saves have worked. I’ve also done the whole turn off predictions in settings that they keep saying to do. 

[Cb0713]

Also having this issue. 

[dj_ofmylife]

The Menstrual health in my fitbit app for Sense watch does not save the correct dates when I edit the period dates to say when exactly I got it if it's different to what was predicted by the app . I tried a million times to save the right dates and it keeps reverting back to the app's predicted dates even after I save them multiple times 

[MarinaIs]

I’m having this same issue and it’s really frustrating. I use a Charge 4. I tried following another thread suggestions, restart phone, turning off predicted dates, etc. but that doesn’t help. When I tried logging details with predictions off it says I saved edits only for the edits to disappear before my eyes within seconds. 

[ness21]

I am also having this issue with the iOS app and my Versa 4. When I try to edit my period because it started a couple days earlier than predicted, it appears to save the edit but then when I go back to the Today screen it still says my period is predicted to start in 2 days, and when I click on that I can see that my edits disappeared from the calendar. 

[Cmmo]

I’m having the same issue with my IOS app and my charge 4 device. I’ve tried reinstalling, logging out/back in. Looks like there are no new app updates to try installing. Hopefully this is a bug that is fixed soon. 

[AnnaFerrara]

I'm having the same issue too! I deleted the app and re-downloaded it and I'm still having the same problem.  I then deleted the period and it showed up but I actually watched it disappear off the calendar in the next second.

[ICheungFit]

I have the same issue and am wondering if anyone has any solution. I was ok to log for the last two years until now. 

[JuanFitbit]

Hi everyone! Thank you for your messages.

When trying to save your information do you receive any error message or the site just keeps loading (saving)?

Does this happens when connected to mobile data or to a wifi?

Have you all tried restarting your phones (off/on)?

Please do not hesitate to provide all the information that you consider to be necessary for our team to get a better look at your situations. 

The more info, you all provide the easier for the Community to help you further. 

In the meantime:
We released a new app update a few days ago, please make sure that you have the latest version installed. 

[Gemma27]

Hi, I am on the most recent update. It doesn’t show any error message it creates and states save is successful but then clears the data that’s just been entered and sets a date it pleases. I have tried on both wifi and mobile data and I’ve turned my phone on and off again as well as uninstalling and reinstalling the app. Nothing is working. 

[richendaherzig]

I’m having the same issue. Latest version of iOS and of your app. Maybe it’s your app update which introduced the bug? 

[RapunzelsSister]

Hi Juan. When I saved a change, a notification said saved, but the change didn't save. Following forum advice, I deleted the app and reinstalled, and cleared the cache; and now I have lost all data of previous periods and predictions, and the calendar is completely blank. I am unable to log anything. Some way to get this data back would be appreciated.

[Bmac2702]

I do have the latest version installed. I have tried it with Wifi and data neither work. There is no error message that comes across. It will let me edit the dated and then "saves" the change, but when I go back to the main page (today), it reverts back to the information that was before I changed it. So it pretty much will not save any data that is entered in. 

[Stepgirl17]

Hi, it is still not saving a period edit. I am using the latest app update. It makes no difference if using WiFi or mobile data. No error alert or notification appears.  It gives the “save successful” message however when I return to the dashboard it reverts back to the prediction dates.  I did try rebooting the phone as well as manually restarting the app with no results. 

[JuanFitbit]

Hi everyone. 

Thank you for your replies and information. 

I merged other threads here, so that all of you receive the updates together and to keep the Community in order. 
Our Team has been informed and is looking into this. 

I'll be more than glad to let you all know, should I receive further information. 

[Isabellita]

I can see other threads with this same issue from a year ago. Will this get fixed?