Period predictor stuck on view only

[holsumgoodness]

Anyone know how to fix the view only mode on period predictor? I keep accepting the term but nothing happens.

[Kez0109]

Yep. Updated app today…now it’s stuffed! My period is 2 weeks out of whack on the app. I wanted to check ovulation…but nope…it says I’m on day one! 😡 Way to go guys! 

the whole app is rubbish since google took it on….now this!! Given that I’ve always paid for premium, it’s really not good enough.
Honestly considering looking into something else. Fitbit just ain’t cutting it anymore. 

[Hellsbells1001]

Just discovered the same on mine. 
it’s wiped notifications so I didn’t even get the advanced warning! 

[Chow307]

At least they didn’t make you update your phone, uninstall the app, restarted the phone to then realize it’s still not working and then they said they would have the development team know…

[Findemaxa]

Hi everyone,

I use the Fitbit app to track my cycle sind a long long time. I’ve been able to edit a few days ago. But know that my predicted period has started I cannot confirm or edit it. It just says view only mode. If I try to edit it redirects me to a  use of data site. I try to click allow but it will just redirect me to the Fitbit app front page and I’m still in view only mode. This happens with everything I try to do on the menstrual health tab. 
I have already tried to relaunch the app, my phone, my watch. Uninstall the app multiple times etc…I even connected my account to google -.-

  

[Melanieowade]

Updating the app didn’t work for me either.  Only glad to see that others are having this problem (not happy for your frustration tho) as I thought I was the issue.  Reporting here so Fitbit support knows it isn’t fixed.  😞

[Breakbeat]

Yep same issue, logged fine yesterday, tried to log the end today and view only mode, however I have noticed that the new T&C it wants you to click agree to, there is no button or tick box to check to say you agree which I assume is the problem rather than an update as the latest update available to me (iphone iOS 18.6) was a week ago and the problem only started today. thankfully I started using the Balance app a few months ago as well so at least I have some back up. 

[AlySneg]

Me too! Ive reinstalled the app, moved it to Google and nothing happens. It’s been two days, it’s a kit time somehow someone responded. 

[MLJ86]

Hey! Yes I’ve had the same problem. However, that’s today, I noticed I had to also agree to the health track function again, which worked. Keep agreeing to the menstrual cycle tracker and nothing happens and it just goes to the main screen. Being a larger problem I hope Fitbit will fix it soon.

[Reader1]

I am having the same issue. Did you ever get any help?

[Celiamdi]

Same it started yesterday. I tried everything short of deleting the app and losing all my data. 

[Whitkneesmith]

Same. So I just logged it in Apple health. 🤷‍:female_sign:

[Pek209]

I am having the same issue.

[Lisek16]

So frustrating that an app that tracks health metrics is stuck in view only. Have been using Fitbit 10 years to track my menstrual health and this is the first time I’ve had this error and I guess I’ll be looking for a new app since this feature is down with no ETA for a fix from Fitbit/Google

[a_mari]

I’m having the same issue. 

[stripeyhat]

I’m having the same problem too! Seems to have happened since the last app update (separately have an issue where I keep having to switch health metrics back on every day too…)

[Missrosalie]

I’m having the same issue. I tried relaunching the app, shutting down my device, uninstalling and reinstalling the app, and nothing has changed. Still stuck on view only mode!

[An_ge_8]

I have the same issue after completing the update. Will another update be coming to fix this issue?

[B.Crochet-tive]

Same issue. No way to log or edit anything now, & it’s super frustrating.

[MarioSFitbit]

Hi everyone and warm welcome to the new community members. 

I appreciate all your messages and feedback regarding this situation. I'm sorry to hear that you are experiencing this issue with the menstrual health feature. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this. 

I wanted to let you know that our team is aware, and looking into closely. 

Stay tuned as I'll be posting here any updates, as soon as I get them. 

[Rubybeckster]

I am assuming that this is everyone that this has happened too now !!!!  So frustrating as I also have 10 years worth of data and whilst we all know it is not 100% accurate it is still very helpful to have an idea so not caught out