07-12-2018 17:25 - edited 02-27-2019 16:31
07-12-2018 17:25 - edited 02-27-2019 16:31
Fitbit Update: 2/25/19
Hi, everyone!
Today we have released the Fitbit for Android app version - 2.88 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.
In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.
Now that a fix has been released, I'm going to close this thread from further comments. If you come across this issue in the future or have any new issue to report we ask that you create a new topic to let us know.
Fitbit Update: 1/22/19
Hey all!
We've noticed this issue has re-emerged this month. Thanks for those who have reported on here and contributed to this thread. The problem has been escalated for investigation.
We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience!
Fitbit Update: 10/26/18
Hi everyone!
A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!
Fitbit Update: 10/12/18
Hey folks!
Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available.
Fitbit Update: 7/12/18
Hi, everyone!
Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11.
When I have more information or updates, I'll announce them here. Thanks for your cooperation!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
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07-20-2018 16:16
07-20-2018 16:16
I've just uninstalled and reinstalled and the stuff I logged earlier has gone. It's a nightmare especially as it's quite key to get a pattern of my periods.
Also was using the headache tracker as I suffer quite bad and was going to use when go to doctors
07-21-2018 00:59
07-21-2018 00:59
Me to.... Arggg
07-23-2018 11:44
07-23-2018 11:44
Not had any updates as of yet.
07-23-2018 12:39
07-23-2018 12:39
Hey there, thanks for jumping in here @JLB67, @Jlclookalike, and @Jlclookalike! As I've mentioned above, if you're experiencing this (also for @Lena11),
Let me know if there's anything else I may assist you all with in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-23-2018 21:20
07-23-2018 21:20
I opened a complaint as recommended. I hope my lost data can be restored!
07-25-2018 07:46
07-25-2018 07:46
Any update on this?
07-25-2018 13:21
07-25-2018 13:21
07-29-2018 07:45
07-29-2018 07:45
Lost all of my data on female health - I had a baby I'm march, nothing has been normal since and that information was so important and now it's gone. How disappointing. It doesn't cut it to say "oh we're aware of it." You're losing important information that we women NEED!
07-29-2018 12:30
07-29-2018 12:30
Hi @KarolD, @Gottabepurple, @Baileysnice, and @Nikkinoonaa. I know some of you have already sent your phone's logs to our Support Team.
Our team is working to identify a resolution as quickly as possible. There's no updates on this yet, but I'll make sure to keep you all posted as soon as we get more information.
Your patience is truly appreciated, please let me know if there's anything I can do to assist you in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-29-2018 15:30
07-29-2018 15:30
It's now 7/29 and the period info is still completely gone. Is a fix for this coming out soon?
07-30-2018 07:25 - edited 07-30-2018 07:26
07-30-2018 07:25 - edited 07-30-2018 07:26
Welcome here, thanks for stopping by @Coleary! As I've mentioned above, our team is working to identify a resolution as quickly as possible. At this time, there's no updates on this. I'll make sure to keep you all in this thread posted when information is available.
Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
I appreciate your patience and look forward to getting you back on track.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-09-2018 07:28
08-09-2018 07:28
My female tracker info has been deleted twice now in two consecutive months. Today it was wiped out again. It's a bummer really if you can't restore that data. I do not have it saved anywhere else. Why is it not captured in the desktop info either?
08-09-2018 10:32 - edited 08-09-2018 10:35
08-09-2018 10:32 - edited 08-09-2018 10:35
Welcome @JenJenJCLover, thanks for jumping in here! Sorry to hear that your information has been deleted twice.
As I said in my above post, our team is working to identify a resolution as quickly as possible. As soon as we have any updated, rest assure that we will keep you all posted.
In regards to your last question, are you talking about the Fitbit.com Dashboard? If so, this newly launched feature is available exclusively in the Fitbit app for iOS, Windows, and Android. Your female health data will not be available on your dashboard through Fitbit.com.
Let me know if there's anything else I can do for you in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-12-2018 07:09
08-12-2018 07:09
I Had the same issue did what was suggested and it also delted the most recent one i put in.
08-12-2018 20:19
08-12-2018 20:19
I noticed mine were all deleted as well. Did the fix work for everyone else? I have not tried it yet.
08-15-2018 10:31
08-15-2018 10:31
Nice to see that you're digging into the Forums @Socialkirsty and @Eblumbe, let me give you a warm welcome to our Community.
Thanks for posting your comments here. Our team is aware of this situation and is working on finding the root cause, we really appreciate your comments and the steps that you've tried in order to troubleshoot this. But we'll let you know as soon as we have any information.
Thank you for your understanding while we're working on this.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
08-26-2018 02:06
08-26-2018 02:06
So raging!
Could accept losing my data once due to gliches but this has now happened again and I have no idea where I am.
Raised this directly last time but just got message to say they d look into it. 😫😫
08-30-2018 08:37
08-30-2018 08:37
Hey @Lena11! As you were told in the support case, this issue has been reported and our team is already aware.
In the meantime, we recommend you to keep your Fitbit app updated. We constantly release updates for bug fixes, feature improvements and more. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
We appreciate your patience and look forward to getting you back on track.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-30-2018 09:58
08-30-2018 09:58
09-02-2018 11:11 - edited 09-02-2018 11:12
09-02-2018 11:11 - edited 09-02-2018 11:12
Hi @Lena11, I totally understand your point, it's really hard when you loose valuable data! As @MarreFitbit mentioned we're working on solving this issue. Thanks for keep adding your comments, since user experience is very important for us.
Once again thanks for your understanding while we're working on this.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.