RESOLVED: Tracked periods were deleted (Android)

[AlessFitbit]

Fitbit Update: 2/25/19

Hi, everyone!

Today we have released the Fitbit for Android app version - 2.88 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

Now that a fix has been released, I'm going to close this thread from further comments. If you come across this issue in the future or have any new issue to report we ask that you create a new topic to let us know.

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Fitbit Update: 1/22/19

Hey all!

We've noticed this issue has re-emerged this month. Thanks for those who have reported on here and contributed to this thread. The problem has been escalated for investigation. 

We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience! 

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Fitbit Update: 10/26/18

Hi everyone!

A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!

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Fitbit Update: 10/12/18

Hey folks! 

Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available. 

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Fitbit Update: 7/12/18

Hi, everyone!

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

[MarreFitbit]

Hey there @ahart718 @AlexScott, thanks for letting me know about this issue. I've reported this to our team. Now, they are aware of the problem and are working to resolve it as quickly as possible. 

I would like to ask you both for a favor to help us further investigate. If you could please provide screenshots and what OS version your phones are on would help a great deal. I'll pass this information along to our team who is looking into this.

I appreciate your patience and look forward to getting you back on track. Please let me know if there's anything we may do to assist you in the meantime.

[ahart718]

Thank you! All of my data is back and it is working for me again! I’m so excited! 😊

[MarreFitbit]

Hey you two @ahart718 @AlexScott! I'm happy to tell you that our team has done something on the back-end to solve the inconveniences you were experiencing. You were the one who shared the good news first @ahart718! Yay! 

Can you please let me know if yours is fixed now @AlexScott?

I'll be around! 

[AlexScott]

Hi,
Yes it is fixed thanks for that, great service.
Alex

Sent from my iPad

[MarreFitbit]

Nice @AlexScott!  

Hope to see you both participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Stay awesome my girls! 

[mburr]

I just went into the female health tracking calendar to update the info for this week; everything is gone, including the last period I input, among other things. I went through the steps you outlined and it made me go through setting it up from the beginning. My last period is still gone. Any ideas how to fix this? 

[mesaana]

All of my added period data has also been deleted. And now if I try to add a period the app stops working and restarts 😞

[MarreFitbit]

Thanks for jumping in here and following the recommendations provided in the Female Health board @mesaana and @mburr!  

I recommend uninstalling and re-installing the Fitbit app. Once re-installed, let me know if that fixes the app crashes and also if your data is back.

Looking forward to your response! 

[mesaana]

Thanks for reply. It has stopped crashing but the data is still gone. I
had to re enter it.

[MarreFitbit]

Thanks for the update @mesaana! I'm glad to hear it stopped crashing. However, I'd like you to post me back if your periods keep deleting again so I can report this to the team. 

Catch you later! 

[mesaana]

Will do. If only they did in real life haha

[ckc7190]

I just opened my app today and found out I have the same problem! I tried the steps above and the data is still missing 

[SunsetRunner]

I recently got a new phone and when i downloaded fitbit none of my past periods showed up so I manually entered them. Then I noticed that the predictions aren't working even though they're checked. I've tried the force stop/turn off phone instructions and I've uninstalled and reinstalled the app. Which when I did that it wiped all my past periods again and didn't fix a thing. I'm really disappointed because it's a really nie feature when it works.

[caz0316]

I just opened the app today. I followed the outlined steps. All of my data is also deleted 😩.

[Lena11]

I have just done an update yo my Samsung android and all the info I had stored for the ladt few months has gone. 

Had been detailing it all on here and now no idea where I am in my cycle.

[Lemon2717]

Hi 

My female health data was also deleted. I tried several fixes and the data continues to disappear despite having saved it. 

Thanks 

[Robinski31]

All my tracking is gone. Periods and other symptoms. Very frustrating since I liked the tracker so much I didn't bother tracking elsewhere so I can't even reenter the data. Is there any way fitbit can recover it?

[lavabelle]

My previous recorded data is also all gone. Also using an Android.

[Marniieee]

I have the most recent update for Samsung S8 and I'm still having this issue 😞

[mesaana]

I'm also using android. All of my data was deleted. I tried all the above
fixes but the data didnt return. However after I uninstalled then
reinstalled the app the female tracker was predicting periods and fertile
dates which it wasn't prior , so although my data was lost its working
better now.