RESOLVED: Tracked periods were deleted (Android)

[AlessFitbit]

Fitbit Update: 2/25/19

Hi, everyone!

Today we have released the Fitbit for Android app version - 2.88 to all users. This app version contains the fix for period data being deleted. Please update to this version as soon as you can.

In addition, I would like to make it clear that any data that may have disappeared will not re-appear after updating to this new app version. We hope this sets you all back on track and we're super thankful for your patience while this was investigated.

Now that a fix has been released, I'm going to close this thread from further comments. If you come across this issue in the future or have any new issue to report we ask that you create a new topic to let us know.

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Fitbit Update: 1/22/19

Hey all!

We've noticed this issue has re-emerged this month. Thanks for those who have reported on here and contributed to this thread. The problem has been escalated for investigation. 

We appreciate your help and will update everyone when we have more info. Please stay tuned and we thank you for your patience! 

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Fitbit Update: 10/26/18

Hi everyone!

A new version of the Fitbit Android app (2.82) was released yesterday to 10% of Android users that should resolve this issue. We anticipate it will roll out to 100% soon. If you haven't received the update yet, please stay tuned. Thanks again for your patience and reports!

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Fitbit Update: 10/12/18

Hey folks! 

Our team is still investigating the root cause of this issue. We're really sorry for any inconvenience this has caused and are working towards a long-term resolution. I really appreciate everyone's feedback and reports. I'll keep you all updated when more information is available. 

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Fitbit Update: 7/12/18

Hi, everyone!

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

[MakMak]

Hi, @Lena11! That's really strange, since your data are stored on the Fitbit server. In fact, I just uninstalled and reinstalled my app with no issues. Are you sure the tile is not just missing? If you scroll down to the bottom of the app and click edit, you can see all hidden tiles.

[Firpen]

Fed up as I keep loosing all my data on my female health tracker!!!

I also seem to have issues with my Alta syncing and keep having to reset it, meaning I am losing the ability to track my steps, workings and more.   Unsure if these are relayed or two separate "glitches'

Love my fitbit but am getting frustrated

[AlessFitbit]

Hi, everyone!

Thanks so much for jumping in here to report your Female health data has disappeared in the Fitbit for Android app. Our team is aware of the issue and will investigate the cause. I noticed many more reports of this coming in starting yesterday 7/11. 

When I have more information or updates, I'll announce them here. Thanks for your cooperation! 

[SunsetRunner]

Goodmorning, my logs are also deleted! Is it possible to bring it back?? It's about getting grip on a health problem which is possibly caused by hormones.......I realy was shocked that al my data disappeared. I colleced the data from the start 😞 

[EMC2479]

This is also happening on IOS - my iphone app has lost all data and when I try to re-enter it, it disappears after a couple of seconds.

[Baileysnice]

I have had the same issue.  I started adding data in May and it has all been deleted 

[Cjones0906]

Nothing working with mine either

[FloraLuna]

All my period tracks are gone....

[Lena11]

Thanks. I realise I had just put o  symptoms over the last few months but hadn't actually logged my period. Has definitely cleared everything tho . 

Also weight tracker is back to 0 as if I have never filled in any info. 

[Lena11]

Exactly the same for me. 

[Marymo13]

My least three months of teacher info disappeared  from my Android too. I first noticed it on 7/12/18.

[toon2fab]

I also just updated the Fitbit app on my S9 and all my female health info has disappeared.

[SunsetRunner]

@AlessFitbit are there any progress in the female health issue?? 

[msmonkey]

Hi my data is still missing from female health app?

[nova2]

Glad to see you're looking into it, same issue for me too!

[KMelch]

Are there any updates on this yet? Been several days and my data is still gone.

[Baileysnice]

I have had no update.  I've tried to put some data back in, from what I remember! And it is still there. Plus the whole calendar looks different.  It's now giving me details that it didn't do before. Maybe the app is working now?


Sent from Samsung Mobile on O2

[MarreFitbit]

Hello everyone @Marymo13, @toon2fab, @SunsetRunner, @msmonkey @nova2, @KMelch, and @Baileysnice. I have reached out to our support team and created a case on your behalf regarding this issue. Someone will be reaching out to you within the next 24-72 hours with next steps.  

To anyone else experiencing this (also for any new member who jumps in here), feel free to open a case with our Customer Support team so that you can send us your phone's logs. This will help us investigate.

Thanks for your understanding with this matter! 

[JLB67]

Has there been any update to this situation?

[Lena11]

Hi

Can I just check you added me too or have I just not been mentioned as it's my original post? 

Thanks