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Active minutes decreasing

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‎12-01-2016 01:32

‎12-01-2016 01:32

For the second time this week my active minutes have decreased on syncing. I had 75 minutes and when I synced it dropped to 31 minutes (after a 45 minute run and a 30 minute game of netball). Any ideas how I can fix it? I'm very addicted to hitting my targets! Thanks in advance.

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4 REPLIES 4

‎12-01-2016 16:11

‎12-01-2016 16:11

Hi,

 

I have seen the same thing twice in the past two weeks. I hope to see a solution. Yesterday, I had 43 active minutes on my app display but when I synced it went to 0 minutes. On 11/20, I had 96 active minutes and when I synced it went to 24 minutes.

 

Thanks, I hope we find a solution.

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‎12-01-2016 16:57

In response to giniain

‎12-01-2016 16:57

Frustrating isn't it!

Sent from my iPhone
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‎12-03-2016 20:25

In response to Trimandfitter

‎12-03-2016 20:25

Definitely...you see that you have earned the minutes, and then, POOF!
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‎12-19-2016 11:05

In response to giniain

‎12-19-2016 11:05

It's great to have you here! I hope you're doing well @Trimandfitter and @giniain! Thank you for sharing your experience with Fitbit One. To ensure that your tracker is working correctly, please restart your One by following @Odyssey13. 

 

I hope this helps, keep me posted! 

 

BTW. If you are using a different tracker please let me know. 

Lucy | Community Moderator, Fitbit

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