Fitbit One no longer Synching

[robjpanda]

any ideas just over the weekend it no longer syncs and is running 34 minutes behind real time, i chrged it over the weekend as it was low, may have even run out of charge, also no no longer updating to my iphone....heading towards the bin, useless piece of tech....

[Rich_Laue]

@robjpanda for starters I've moved your post or of the Fitbit Charge 2 and onto the Fotbit One area. 

Have you looked at the troubleshooting guide yet http://help.fitbit.com/articles/en_US/Help_article/1866/

Restarted your tracker http://help.fitbit.com/articles/en_US/Help_article/1186

Restarted the phone or removed the One  trom your Phones Bluetooth  settings,  by telling the pgone to forget

[MaginB]

Welcome to the Fitbit Community @robjpanda! Follow the great troubleshooting steps provided by @Rich_Laue if the issue persists contact the Support Team, in order to expedite let them know the steps you've tried so far so they can review your device history and check your options. 

Keep me posted! 

[rparrott80]

I'm having te same problem

Just not synching right!

[Scifineiks]

Inr is also not sunching. Last sync 3.40pm Australian Eastern Daylight Saving time on Sat 10 December.

Was there a software upgrade that had issues?

[pepsi13]

mine too, i have tried everything

[Rich_Laue]

Since I'm not sure what the everything you tried is. 

Restart the One? 

Restart the Phonr

Shutdown the phone? 

Removed the One from the BT settings on the phone? 

Made sure the app is up to date? 

Deleted app and installed a fresh copy? 

Tried syncing through a second device. 

[pepsi13]

I have tried everything over and over expect trying on a different device but it stopped at 10 pm last night syncing

Sent from my iPhone

[pepsi13]

So I have now tried syncing to another device, no luck there either. 😞

[pepsi13]

                                     I have tried everything now, and it still doesn't sync since 10:06pm Friday Dec 10 firmware version 60.

[Jev57]

My Fitbit One also has stopped syncing!  Have tried the trouble shooting tips too. 

[pepsi13]

                                          i have been spending hours looking for answers and came across one, try this it worked for me. plug your tracker into the charging cable and connect to your computer. hold down the button til you see fitbit 6.0 (or something like that) it took mine at least 30 seconds, i almost gave up. remove the tracker from the charging cable and everything should work.

[phun247]

Held the button down for quite a while and realized it shut off the Fitbit.  Held it down again and the Fitbit came on with the version number 6.60.  Tried a sync and it worked!  Thanks for the tip.

[Jev57]

Got it!

1) reset the Fitbit

2 ) logged out of the Fitbit app

3) turned off my phone's Bluetooth

4) restarted the phone

5) turned Bluetooth back on

6) logged back into Fitbit app

7) viola!  Sync worked!!  

Oh, and it was Wednesday!  😉

[LucyAP]

Hey hey hey, thanks for stopping by @rparrott80, @Scifineiks, @pepsi13, @phun247, and @Jev57! Thank you for sharing your experience with Fitbit One. @pepsi13 and @Scifineiks If you already tried the suggestions of @Rich_Laue in his previous post please feel free to contact Support. I'm sure that they can get you back on track in no time! 😉 

@rparrott80, @Jev57, And @phun247 I really appreciate that you shared the solution for this. This can help other users that may encounter this issue. In the meantime, I'd like to encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look!  

Catch you later! 😉