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Alarm isn't staying on

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‎11-16-2017 19:04 - last edited on ‎11-17-2017 14:08 by Fitbit Moderator

‎11-16-2017 19:04 - last edited on ‎11-17-2017 14:08 by Fitbit Moderator

Ever since new update, my alarm won’t stay set on my Fitbit One. I have tried deleting alarm and creating a new alarm, and it syncs initially, but doesn’t stay on.

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎11-17-2017 14:11

‎11-17-2017 14:11

It's great to have you here @TLT71! It seems pretty weird that the alarm isn't staying on. I would like you to restart your One and start the setting alarm process again. 

 

After this, please monitor your tracker to see if you get this again or any other detail that you can see that could be the issue. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-26-2017 19:19

In response to SilviaFitbit

‎11-26-2017 19:19

I have tried that and more, but it still won’t save the alarm. The only alarm that stays on is the one that was synced before the update.

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‎12-04-2017 07:47

In response to TLT71

‎12-04-2017 07:47

Hey @TLT71! It's pretty weird that your alarm is still not setting up correctly. I've shared your post with our Support team, keep an eye in your inbox. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-03-2019 02:32

In response to SilviaFitbit

‎05-03-2019 02:32

Mine is doing this too. What is the fix?

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