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Battery down after 2 days

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‎09-12-2017 23:42

‎09-12-2017 23:42

I have replaced my Fitbit after 4 years, because the akku was down after 2 days. I bought a new one, one month ago. It's a little bit better, but after 3 days the indicator was turning to red, saying that the Akku is empty. I contacted the support to help me. They sent me a new Fitbit on within 3 days (great support).

The same problem occurs, after 1.5 days, the battery is half full.

A colleague of mine has the same problem wit a new device.

I have no alarms set, do not check very often the device (pressing the button). When I look back to my first Fitbit ONE, I had to charge the battery earliest after 8 to 12 days.

Somthing is going wrong here! My be the app ha a bug. Does any one also ha such problems with a brand new Fitbit ONE?

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‎09-13-2017 00:01

‎09-13-2017 00:01

Are you using the iOS app? I ask because there is an issue at the moment with the latest iOS app causing the One battery to drain. See the following thread for the latest updates from fitbit:

 

https://community.fitbit.com/t5/One/One-not-holding-charge-since-iOS-2-39-update/td-p/2152579

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