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Battery empty but not

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‎03-25-2017 10:41

‎03-25-2017 10:41

Hello all, I have not used my fitbit for a very long time. So I charged the battery and it will not sync to my computer. Maybe its been off too long? Want to track my sleeping.

 

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‎03-27-2017 02:03

‎03-27-2017 02:03

Welcome to the forums!

 

When a device has not been used for a long time it tends to ruin the battery. Pretty sure your device is dead at this point. So sorry

Community Council Member

Wendy | CA | Moto G6 Android

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‎04-14-2017 07:47

‎04-14-2017 07:47

Try restarting it by holding down the button for arround 20 seconds

Fitbit One Expert, Moto G5
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‎04-20-2017 13:55 - edited ‎04-20-2017 13:56

‎04-20-2017 13:55 - edited ‎04-20-2017 13:56

@Wladyslav I hope you're doing well! Is your One's battery working properly? I mean, is it tuning on?

 

If it is and you are having trouble syncing; I recommend checking this syncing master post in which you will find syncing troubleshooting steps to fix this problem. Just search for the platform you are using.

 

@ShaiKingTroy @WendyB Thanks for your help!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

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