Button unresponsive for Fitbit One

[smellis]

Today, my Fitbit One stopped working properly.  When you press the button nothing happens.  It is still tracking, and if I plug it in or move it after it's been sitting still, it will illuminate; but it doesn't respond to anything if you press the button.  Can't get it to restart without pressing the button either.

I contacted Costumer Service, but they just suggested cleaning it and restarting, which didn't work.  Then, offered some amount off for a replacement.  

My question:  has anyone had one of these things work for more than 2 years?  Or is this a $99 per year investment?  I'll use it as long as it's tracking, I guess, but it's got me rethinking how much I'd be willing to pay for another one.

[WendyB]

2 years is a good run if you ask me.

Mine has lasted a bit longer. But I know its out of warranty and would go with the discount when its time.

[STrooper]

Mine quit yesterday but it has nearly three years on it.  Trying to "restart" has no effect.  I was working in wet condtions and went running during a rainstorm.  That hasn't been a factor before, but who knows.  Don't know what I'll replace it witj.

[Slambo]

Same thing happened to me about 2 weeks ago. Still tracking steps, buttons non responsive, will not reset. I've had mine for about 2 years. Do not want to buy a new one. I wonder if they can be fixed? It doesn't look like they come apart easy. I was thinking of removing the battery, if I can ever figure how to open the **ahem** thing up without distroying the outer casing.

[HeydyF]

Hey guys! it's nice to see you around the Community! 

@STrooper well, in your case, if your tracker is not even restarting it, then I suggest you to get in touch with Fitbit Support. They will give you an alternative solution for this. 

@Slambo Please don't remove the battery! You can permanently damage the tracker. I recommend you to contact Fitbit Support. I can't guarantee it can be fixed, but pretty sure they will find another solution for you. 

Let me know the outcome! 

[Slambo]

Hi, thanks for reaching out. I've already contacted Fitbit tech support. Well... I think that the tech I'm communicating with either has a reading comprehension problem, or perhaps English is their 2nd language. I explained everything in detail in my first email and it seemed as if they didn't even read my text. After telling them that I tried the reset procedure, they told me to try the reset procedure, while ignoring my request to have them look at it. I asked them a 2nd time and their response was that my unit is broke and I need to buy a new one. WTF??? So I guess I purchased a $100.00 throwaway unit. This is the worst excuse for tech support I've ever seen.

[FaeRae]

Must be the full moon my 20 month old Fitbit One stopped responding today, however I think it is still tracking. Tried the reset, nothing. Emailed the support team and hope they have a solution. It has not been wet or abused so I am at a loss why it stopped working without warning. I have received excellent customer service in the past and feel confident I will have a response soon. May be time for the Alta, just wished it counted stairs.

[nascargal98]

Wow that is definitely not great tech support or customer service. i think you just got a horrible tech person that you had to deal with. I had my one over 2 years when mine was not keeping a charge and tech support was incredibly helpful and when it was still not keeping a charge the replace mine for free even though it was out of warranty and I was totally expecting to have to buy a new one. I am sorry for you experience.

[Slambo]

Well, after several horrible email exchanges, where they were telling me
how they value me as a customer, yet wanted to do nothing to help me, I
decided to place a negative comment on the Fitbit One Facebook page. After
this, they quickly offered me an apology and are sending me a replacement.
My unit is over 2 years old and I understand it is out of warranty. I
offered to pay for a repair but they ignored this request until the Facebook
post.