12-23-2016 12:27
12-23-2016 12:27
I used to see steps, floors and calories in vs out. I had to update the app on my phone. Now I cannot see steps, floors and calories in vs out. not sure why. I tried deleting the app and it still does not display. I logged in on the computer into Fitbit.com. On the dashboard menu- it says I have all the tiles and there are none to add. Please help!
Best Answer12-24-2016 09:58
12-24-2016 09:58
I HAVE same problem. I cannot see my step count on the dashboard.
Pl help
Best Answer12-24-2016 14:36
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
12-24-2016 14:36
When on the Phone dashboard scroll down and click on Edit. See if the tile is there and add it
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer12-25-2016 05:10
12-25-2016 05:10
Hi wendy
dashboard is not scrolling down.
it starts with calories burned, followed by track your exercise, body fat , calories budget ,calories left and water. Nothing is happening. so frustating.
Best Answer12-25-2016 07:04
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
12-25-2016 07:04
Un-instll the app. Shut down phone. Go back in and re-install.
If it does not help Contact Support
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer12-25-2016 13:50
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
12-25-2016 13:50
Thanks for stepping into the Forums @GeetaM and @Angelkhanna! Thanks for coming in to help @WendyB!
I'd like to take a closer look to the issue you're experiencing. So that I can do that, please take a screen shot of your app's Dashboard and then post it here. That way I'll be able to identify what is going on, and how to resolve it.
Look forward to helping you get this resolved.
Best Answer