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Didn't use Fitbit for a while, began again all old data lost

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‎07-01-2016 10:48

‎07-01-2016 10:48

I didn't use my Fitbit for about a month. Started again and when my Fitbit synced with my phone all the old step data and steps taken today (5000+) disappeared. Badges seem to be intact.

Any idea how to restore the old data.
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‎07-02-2016 09:14

‎07-02-2016 09:14

Hi @SunsetRunner it's great to see new members around! Have you checked the timezone settings on your Fitbit account? because the tracker should reset itself at midnight every day, so the count can start from 0, however if you have a different timezone, the data reset itself at a different time and it looked like it disappeared. 

So let me suggest you to check your settings, if the timezone is correct, then perform a restart. The data should be syncing properly after that. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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