07-23-2016
09:00
- last edited on
01-23-2026
07:10
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-23-2016
09:00
- last edited on
01-23-2026
07:10
by
MarreFitbit
Hello, @ozzyv2001, @MaJa4fun! It is nice to see you around. What mobile device are you using? Please make sure that you are running the latest version of the App. Then attempt the setup again.
If the problem continues after this, please get in contact with our Customer Support team.
Keep me posted! 🙂
Best Answer