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Error when updating Fitbit One

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‎01-14-2019 09:10 - last edited on ‎01-15-2019 08:29 by Moderator Alum

‎01-14-2019 09:10 - last edited on ‎01-15-2019 08:29 by Moderator Alum

Hello 

 

I have been trying to update My fitbit one via my iPhone app and i keep getting an error message that says "the operation couldn't be compleated ( com.fitbit.HTTPerror500.)

 

 

thank you 

 

Moderator Edit: Format

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‎01-15-2019 08:28

‎01-15-2019 08:28

@Sanawa Welcome to the Fitbit family! Thanks for posting the error message you are getting while trying to update your Fitbit One.

 

If you are getting trouble to update, please follow the steps on this help article. This should help you out.

 

Also, by any chance, did you deleted an old Fitbit account?

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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