01-27-2016 23:36
01-27-2016 23:36
So my fit bit did not reset at midnight- it shows steps and other data from yesterday and steps since midnight. I don't know how to fix this- the fitbit dashboard online shows the inorrect total steps but clearly the graph shows steps only since midnight. Syncing to my phone isn't helping either.
01-27-2016 23:53
01-27-2016 23:53
The weird thing is that my dashboard online is correct but my tracker and iphone sync are inaccurate. Please help is possible!
01-28-2016 01:38
01-28-2016 01:38
01-28-2016 03:22
01-28-2016 03:22
Hi there @southerncharm and @ejh5.
If the dashboard on line is correct, it looks to me like the dashboard on your phone is oudated. Have you tried forcing a sync on the phone? Or perhaps turning Bluetooth off and bank on again?
TW
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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)
01-28-2016 09:08
01-28-2016 09:08
01-28-2016 09:44
01-28-2016 09:44
Update- I emailed fibit support and they noticed it didn't reset. They advised me to reset my tracker but when I went to do that my tracker data was corrected! This isn't much of a solution for anyone else with this problem but the support team was great!
01-28-2016 10:19
01-28-2016 10:19
01-29-2016 04:44
01-29-2016 04:44
Hi @southerncharm. Errouneous time display issues are usually tied to your time zone settings. Have you checked your time zone? Remember to save your change and force a sync if you change it, otherwise the change won't stick.
Please click here and scroll down to the Time header
Hope this helps. Have a nice day.
TW
____________________________________________________________________________
(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)