FitBit Order not received

[Lempi]

I made a fitbit purchase over the phone, but fitbit never sent the gift to my mother.  I called, chatted, tweeted emailed- they claimed the payment had not gone through.  I sent a credit card receipt.  I emailed exptensive documentation.  They will not admit that they did anything wrong.  What's my recourse now????

Has anyone been through this with a successful outcome?

[Julia_G]

Well, you can always take these sorts of things up with your credit card company and have recourse that way, but hopefully it will not be necessary.  I will flag your post for a moderator's attention and then they can help look into this for you.

[Lempi]

I opted for dogging fitbit via all contact routes for days, relentlessly like a crazy.  Finally the said they the package was 'lost in the mail" which was a lie, since I'd already confirmed with FedEx that they'd never received it in the first place.  I think they are planning on reshipping something.  I'll believe it when I see it!  Clearly FitBit has some start up woes in shipping and receiving that still need to be ironed out.

[VivisFitbit]

Welcome @Lempi! Please take a look into your inbox, I sent you an email with more details about this. Thanks for your help @Julia_G!