03-13-2017 12:44
03-13-2017 12:44
My Fitbit 1 is not counting steps and not syncing. When I press the button, it takes 3 seconds of holding it for FITBIT 6.60 to show up and then it is stuck on the number of steps I had hours ago, it does not count the steps between button presses. HELP!!!
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03-13-2017 12:46
03-13-2017 12:46
Welcome to the forums!
I would do the restart 3 more times and if it doesn't help then contact support
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Contact Support
http://help.fitbit.com/?cu=1
Hope to see you around the forums more!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
03-13-2017 12:46
03-13-2017 12:46
Welcome to the forums!
I would do the restart 3 more times and if it doesn't help then contact support
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Contact Support
http://help.fitbit.com/?cu=1
Hope to see you around the forums more!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
03-13-2017 14:49
03-13-2017 14:49
It took all three restarts but it is working for now.