Fitbit App cannot find my One

[Pslomax]

I have had more issues in 6 weeks with my fitbit HR and fitbit one than I have had in 3 years with both.

I tried the following in order to no avail:

1. Turn blue tooth off and on
2. Cell off and on

The new app version cannot seem to connect to the One.

Any suggestions appreciated. I use the One to monitor sleep.

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Pslomax I hope you're doing well! Are you still experiencing this? 

Thanks for trying those workarounds, those have helped other users in the past.

Do not worry, there are other workarounds you can try in order to get this sorted:

• Restart your One. 
• Log out from the Fitbit App.
• Reboot your phone.
• Log back in to the Fitbit App.

If after doing this you keep experiencing trouble syncing your One; check these helpful troubleshooting steps. That should certainly help you out.

If, by any chance, you are experiencing difficulty to set up your One back to your account; check these set up troubleshooting steps.

Hope this helps. Keep me posted!