Fitbit Not Working

[abigigloo]

The first sign of trouble was when my alarm on the Fitbit One did not go off yesterday.  I thought maybe I just didn't hear it vibrate but that would have been the first time that happened.  I had not checked my Fitbit screen though.  This morning, again the alarm did not go off.  I pressed the button and saw that the screen was dark, blank.  I had not received any email saying the battery was low but I went to plug it in to recharge and nothing - the screen was dark, blank, dead.  Does this mean my Fitbit is dead and I need to replace it?  Or is something else going on?  Can it be fixed?

[WendyB · Accepted solution]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[abigigloo]

I tried the restart according to the directions in the link that you
provided and it worked!!! Thank you so much.

[Zami31]

I've tried resetting it 4-5 times and it's still not syncing. I've aslo deleted the device from the app to readd as new and it still will not sync. I noticed that the bluetooth is not picking up the signal from the device. I get "Can't communite with One" or "Pairing rejected by One" when i try to pair it with my phone. I did this a few weeks ago and upaired all other devices from my phone and it worked fine for about 2 1/2 weeks. This is very frustrating.

[colddonkey]

Thanks for the help. Just passed the 22  million step mark 2 days ago and didn't want to miss any.