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One not syncing with iOS devices

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‎01-14-2017 07:23 - last edited on ‎02-04-2017 06:20 by Moderator Alum

‎01-14-2017 07:23 - last edited on ‎02-04-2017 06:20 by Moderator Alum

 I have a one and an Alta. The one will not sync with either my phone or iPad the devices say looking

 

 

Moderator edit: updated subject for clarity and format

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‎01-14-2017 10:19

‎01-14-2017 10:19

Have you had an answer my one device hasn't synced since this morning 

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‎02-04-2017 06:37

In response to Wattie

‎02-04-2017 06:37

@CynthiaChi @Wattie welcome to the forums! It's nice seeing new faces around. Smiley Happy Let's go ahead and find a solution for this. First, I'd recommend restarting your trackers by doing the following:

 

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

After the restart, attempt to sync. If your One isn't syncing yet, then I recommend checking out this post with further troubleshooting steps. Good luck and keep me posted! Smiley Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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