05-17-2017 10:52 - edited 05-17-2017 11:06
05-17-2017 10:52 - edited 05-17-2017 11:06
I recently got a new charger for my Fitbit One and haven't used it in a while. I let it charge for about an hour and it shows like a gray battery and says "Fitbit 6.60" message. I've cleaned it and tried restarting it but nothing has worked so far.I was able to set the Fitbit up with my phone and it's showing a full battery. But like I said I haven't used my Fitbit in a year or so. It will sync on the Fitbit app as well but there's nothing there for it to sync.
Thanks.
05-17-2017 13:38
05-17-2017 13:38
Hi there, mine has been in constant use and started doing this yesterday. Very frustrating
@AlyssaCampbell wrote:I recently got a new charger for my Fitbit One and haven't used it in a while. I let it charge for about an hour and it shows like a gray battery and says "Fitbit 6.60" message. I've cleaned it and tried restarting it but nothing has worked so far.I was able to set the Fitbit up with my phone and it's showing a full battery. But like I said I haven't used my Fitbit in a year or so. It will sync on the Fitbit app as well but there's nothing there for it to sync.
Thanks.
05-17-2017 21:41
05-17-2017 21:41
Mine also started doing this yesterday 😞
05-23-2017 10:48
05-23-2017 10:48
Mine has also started doing the same thing! It won't turn on or reset. Any suggestions for a solution anyone?
05-23-2017 10:56
05-23-2017 10:56
05-23-2017 14:51
05-23-2017 14:51
Hi everyone,
My Fitbit One is doing the same thing, I guess. Downloaded the new App and challenges and now it doesn't go on and not counting steps correctly.
You say they are replacing yours? I will contact them directly also.
Thanks for the info.
07-04-2017 12:00
07-04-2017 12:00
Mine too. At least I know I'm not alone.
07-04-2017 12:25
07-04-2017 12:25
I just got the Charge 2 and LOVE it. I use my One when I'm charging the new Charge 2 so I don't miss steps. The Charge 2 is awesome. Gives you more info. They gave me a discount on it. Good luck!
07-23-2017 15:27
07-23-2017 15:27
Greetings Fitbitters!
@AlyssaCampbell @Meggs136 @AshleeF @Walrusdad I'm glad to read that our Support Team gave you options as well @Pipples & @Giovannina! Way to go.
To all other who are still experiencing this issue, I'd like to suggest a restart by doing the following:
Leave it charging at least 3 hours. Let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
01-28-2020 09:31
01-28-2020 09:31
My Fitbit One is showing fully charged with message 6.60 but I am unable to turn it on. I have tried the factory reset but it won’t let me do anything. I use it at work as I’m a nurse and can’t wear a watch. I use my Fitbit charge at home and never had any problems with that. Any advice would be greatly appreciated. Thanks
11-15-2020 13:28
11-15-2020 13:28
Stop buying Fitbits. They don't support older models like Fitbit One. Mine died as so many other users experienced after Fitbit suggested an upgrade to version 6.64. I've tried all the recommended actions - factory reset, etc. with no luck. Everyone ends up being offered a 25% discount on a new device. Why throw good money after bad. Sadly, my dead One is going in the trash bin.
11-26-2020 14:17
11-26-2020 14:17
@JayGee20 please don't put the end of life trackers into the trash, there are places that handle the disposal of devices properly containing lithium-ion batteries. I'd be happy to send you a prepaid shipping label. Also, there's no conspiracy about the 6.64 updates, it just happened to come out around the time many Ones died, as batteries are only planned to last for 3-4 years, besides many fortunate people who've enjoyed them for longer. Personally, I'm going to keep buying Fitbits, I really like 'em! 🙂