Contacted Fitbit Support again yesterday after my "battery drain test" (where I fully charged my battery and it died in 2 days) and spoke with Sarah. It was a complete waste of time. Not sure if there was a language barrier, but all she did was literally deflect - first she kept saying "it's already a known issue on iOS", even though I already told her this was on Android. Then she said there couldn't be an issue with the app on Android because there's a "known issue" ONLY on iOS! I didn't understand the logic that issues can only be valid if they're "known issues", and pointed her to this entire message board to say there is clearly an issue with Android but she didn't care.
She later said it had to be a faulty device because "Our apps are being continuously updated and improved" so it can't be the app. (Wait if there's nothing wrong with the app why are you improving them?) When I told her the device isn't faulty because I literally just got 10 days out of it last week when I uninstalled the app from the phone so the app must be the thing draining the battery, she had no answer to that and basically just told me she could give me 25% off the Mullbery color of the Fitbit Versa Lite. I wish I was kidding but nope, that was all I got after an hour of chat.
I kinda want to raise heck on Fitbit's Facebook page but if you take a look at it, it's entirely filled with irate people complaining about the apps and their various devices. It's kinda hilarious. Anyways, I guess for now I'll stick to syncing using the USB dongle every Sunday night to log my steps and still preserve my battery life, unless someone here can come up with a better idea.
