Fitbit One Connect on PC gives message that it cannot connect to the internet.

[RoKro]

My PC connects to the internet and loads the dashboard, but when syncing, the message immediately pops up and says "no internet connection is found."

[xmt · Accepted solution]

I just ran into this problem on Windows 7. I fixed it by installing a new version of the Fitbit Connect app:

1) Go into Control panel and uninstall the old version

2) Download the latest version from https://www.fitbit.com/uk/setup

3) Install the new version and make sure it's running

4) Just wait. I didn't need to do the Set up a New Device, and trying to Sync Now didn't work, but after 10-20 min I can see the dashboard has updated with new data

More info here:

https://help.fitbit.com/articles/en_US/Help_article/1873

https://help.fitbit.com/articles/en_US/Help_article/1866

[NZLisa]

THANK YOU xmt!  Just spent an hour on this and then found your post.  Wonderful clear instructions and 100% worked.  Brilliant - thank you.

[RoKro]

Thanks!  Your directions worked.  After I uploaded the new app, it immediately showed my steps for the day, and the dashboard showed the steps for each day of the week, including the days that I could not access before.  I am now one happy walker.