ANSWERED
- last edited on by
SantiR
- last edited on by
SantiR
I have an iphone - noticed that it had not synced since early this morning. I plugged it into the charger, turned it off- followed that whole standard procedure about 5 times. Nothing. The app on my phone cannot find the tracker. So I opened Fitbit Connect on my pc, and tried to sync that way. All I get is "Sorry we could not sync your FItBit tracker. Please retry.
Have tried it several times now. Nothing.
Okay customer service - I need this fixed! 
Fixed it myself. This is what I had to do. The "normal procedur" that is so often referenced here did not work for me. This is what did:
Plug in the One to the pc charger.
Hold down the button for 20 seconds to turn it off.
On your phone, close the app.
On your phone, turn off Bluetooth.
Press the button on the One again to power it back up.
On the phone, turn on the Bluetooth.
On the phone, restart the AP.
Moderator Edit: Merged User's Posts/Title for Clarity/Format
Best AnswerAccepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@MotherT @Stukes It's great to see you in the Fitbit forums! Thanks for trying the steps provided on this thread. I'm really glad you have found this useful and that you are back on track now.
I will quote those steps on this post to mark it as an accepted solution so other users can find it easily. This is because the original post cannot be marked as a solution.
@Chess wrote:
I have an iphone - noticed that it had not synced since early this morning. I plugged it into the charger, turned it off- followed that whole standard procedure about 5 times. Nothing. The app on my phone cannot find the tracker. So I opened Fitbit Connect on my pc, and tried to sync that way. All I get is "Sorry we could not sync your FItBit tracker. Please retry.
Have tried it several times now. Nothing.
Okay customer service - I need this fixed!
Fixed it myself. This is what I had to do. The "normal procedur" that is so often referenced here did not work for me. This is what did:
Plug in the One to the pc charger.
Hold down the button for 20 seconds to turn it off.
On your phone, close the app.
On your phone, turn off Bluetooth.
Press the button on the One again to power it back up.
On the phone, turn on the Bluetooth.
On the phone, restart the AP.
Moderator Edit: Merged User's Posts/Title for Clarity/Format
Thanks again for confirming this has worked for you.
See you around! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Chess I hope you're doing well! I'm really glad to read that you were able to resolve this already. Thanks for trying the steps you were able to find and thanks for sharing the workaround that helped you out.
I'm sure this will be helpful for other users too. I'm glad you are back on track now.
Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some!
See you around!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@mary_ro Welcome to the Fitbit forums! Thanks for exploring the Fitbit Community in order to get solutions. I'm glad you found this helpful thread with the helpful steps shared above. I'm glad you are back on track now.
Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!
See you around!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@MotherT @Stukes It's great to see you in the Fitbit forums! Thanks for trying the steps provided on this thread. I'm really glad you have found this useful and that you are back on track now.
I marked the helpful post as an accepted solution so other users can find it easily. Thanks again for confirming this has worked for you.
See you around!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@MotherT @Stukes It's great to see you in the Fitbit forums! Thanks for trying the steps provided on this thread. I'm really glad you have found this useful and that you are back on track now.
I will quote those steps on this post to mark it as an accepted solution so other users can find it easily. This is because the original post cannot be marked as a solution.
@Chess wrote:
I have an iphone - noticed that it had not synced since early this morning. I plugged it into the charger, turned it off- followed that whole standard procedure about 5 times. Nothing. The app on my phone cannot find the tracker. So I opened Fitbit Connect on my pc, and tried to sync that way. All I get is "Sorry we could not sync your FItBit tracker. Please retry.
Have tried it several times now. Nothing.
Okay customer service - I need this fixed!
Fixed it myself. This is what I had to do. The "normal procedur" that is so often referenced here did not work for me. This is what did:
Plug in the One to the pc charger.
Hold down the button for 20 seconds to turn it off.
On your phone, close the app.
On your phone, turn off Bluetooth.
Press the button on the One again to power it back up.
On the phone, turn on the Bluetooth.
On the phone, restart the AP.
Moderator Edit: Merged User's Posts/Title for Clarity/Format
Thanks again for confirming this has worked for you.
See you around!
Best Answer