Fitbit One Not Syncing

[Cp00000]

So I just got off the phone with customer service and they have no fix for the syncing problem with Android phones, but they are happy to send me a coupon for a new Fitbit  So disappointed. I'v been using Fitbit for a long time, but I think it's time for a different company that supports their product. Good thing Christmas is around the corner

Moderator Edit: Updated Subject for Clarity

[SteveH]

I assume they advised you to try the normal fixes for syncing problems:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

[Cp00000]

Yes, unfortunately I tried them all.  

[teresa652]

I am having the same problem.  I like the one that I have, I've had it since 2012 and its pretty beat up and don't have the button to reset it anymore.  I'm not crazy about getting a new one because I can't wear it with my job.  Mine hasn't synced since Wednesday.  Let me know if you get your going.

[LgUh]

I am having the same issue with my fitbit one.  I did a firmware update on 10/24 and it won't sync since then.  Customer support offered me a new one or $50 off another one.  Since they aren't making the One anymore I'm hesitant to take the offer of a replacement one.  Any suggestions which replacement will be as user friendly?

[SantiR]

@LgUh @Cp00000 Welcome to the Fitbit family! Thanks for contacting customer support regarding the situation you were experiencing with it not syncing. I'm glad to read that customer support was able to provide you with a solution. Please check this thread about Fitbit One alternatives.

@teresa652 It's great to see you in the Fitbit forums! Thanks for reporting the situation you are experiencing with your One not syncing.

I'd recommend trying all of these syncing troubleshooting steps in order to sort this out. Try the steps in the order give for best results. 

Also, what happened to the button of your One? Did it fell out? How do you see your data on your tracker?

@SteveH Thanks for sharing your help on this thread.

Keep me posted! 

[teresa652]

I was wrong. I actually have the ultra.



Sent from my Samsung Galaxy smartphone.

[renewtrad]

I was having sync problems since 11/ 9 as well, but was traveling, so attributed it to that. However, it did not sync when I got back either.  After trying all the suggestions without success, I did a log off and then logged back on. Still didn't work, so, out of frustration on my computer, the profile section, I clicked "submit" and steps got updated!  Try it, and good luck!

R

[SantiR]

@teresa652 Thanks for your reply and for sharing that you actually have a Fitbit Ultra.

Fitbit does not support Fitbit Ultra anymore.

@renewtrad Welcome to the Fitbit forums! Thanks for sharing the steps that helped you resolve this. I'm sure your experience will be helpful for other users too. I'm glad you are back on track. Thanks for sharing.

See you around! 

[teresa652]

Yeah I just heard. That sucks that I have to go buy a new device when there is nothing wrong with the one I have.



Sent from my Samsung Galaxy smartphone.

[SantiR]

@teresa652 Thanks for your reply and for your feedback. Yes, it's unfortunate to read that your Ultra stopped syncing.

If you decide to get a new device anytime soon; I'd recommend taking a look at the new generation of Fitbit devices. Also, feel free to compare devices using this tool.

Keep me posted! 

[SunsetRunner]

My Fitbit One has gone crazy. It is having a mental breakdown.

Sometimes it is accurate. Sometimes it shows the wrong time; sometimes it says I have walked 1256 steps when moments before it showed 8654 steps (which was about correct and it was not a new day or anything--mid afternoon.)  Often the display looks dead, but later it re-appears. It shows the software version and category labels (steps, miles...) for way too long before showing the actual numbers of steps, etc.     I suspect it will die soon.   I am very disappointed.

Moderator Edit: Format

[Chris92057]

My One—replaced in September—has lost Bluetooth since update! Opened ticket. 

Moderator Edit: Format

[SantiR]

@SunsetRunner Welcome to the Fitbit forums! Thanks for sharing the experience you have had with your One showing incorrect step count and turning off restarting itself at times. 

I'd recommend performing a restart on your One. This has helped other users in the past who had experience similar situations.

@Chris92057 I hope you're doing well! Thanks for sharing the situation you are experiencing with your One loosing connection. Thanks for contacting customer support regarding this. 

I'm sure they will be able to help you out find a solution to get you back on track soon.

Keep me posted! 

[Cp00000 · Accepted solution]

I resent your statement that states customer service was found a solution.  I don't think buying a new Fitbit product is a solution. I want my Fitbit to sync. I've tried all recommended steps to no avail.  If I buy a replacement, it will not be a Fitbit. I wouldn't want to chance the same problem. 

[SantiR]

@Cp00000 I hope you're doing well! Thanks for taking the time to report back. Thanks for trying all of those steps in order to sort this out. 

It's unfortunate to read that you are not getting another Fitbit device and that the option provided by customer support wasn't the best one for you. Thanks for your feedback.

See you around!

[Cp00000]

I uninstalled the Fitbit app, did a search on Google for and older version of Fitbit app and that works. Just put an older app on your phone

[SantiR]

@Cp00000 Thanks for your reply and for sharing that workaround. I'm glad to read you are back on track now.

Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

See you around! 

[Chris92057]

Not an acceptable work around on iOS. Come on Fitbit, fix the issue. 

[SantiR]

@Chris92057 Thanks for your reply and for posting on this thread once again.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted!