Fitbit One Not Syncing

[KSP]

My computer went to the shop and I had to get a new hard drive.  I have reinstalled the fitbit app, and the program recognizes me, and the dashboard says I have not synced since September 18.  (I know that!) I have put the doggle in the computer, but it is not syncing

What else can I do?

Moderator Edit: Updated Subject for Clarity

[dsquaredx2 · Accepted solution]

There a post here on the same topic. https://community.fitbit.com/t5/One/Fitbit-One-not-Syncing/m-p/2947751

And some info from the help pages here: https://help.fitbit.com/articles/en_US/Help_article/1186/

Here's the info from the above help page:

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

Your tracker should now work normally. 

[KSP]

Thank you!  That worked!

Sent from Yahoo Mail on Android

[SantiR]

@KSP I hope you're doing well! Thanks for taking the time to post the experience you were having with your Fitbit One not syncing. Thanks for trying to sync with your new computer. 

I'm really glad to read that you were able to find some really helpful information on this thread and that you are back on track. The Community is very helpful!

@dsquaredx2 Welcome to the Fitbit family! Thanks you very much for taking the time to make some research and find that helpful thread and for also sharing the help article and restart steps.

It worked perfectly, I appreciate your help. I will mark your post as an accepted solution so other users can find this easier and get some help as well.

Thanks again for participating in the Fitbit forums. See you around! 

[scottynono]

I have to do this everyday lately.

[SantiR]

@scottynono Welcome to the Fitbit family! Thanks for posting on this thread regarding One not syncing.

What steps do you have to do everyday to sort this out? Are those the restart steps?

Also, if possible, try these syncing troubleshooting steps when you experience this kind of trouble. Try them in the order given for best results.

Hope this helps. Keep me posted! 

[Basketweaver]

Thanks for posting the steps here.  My Fitbit One's doggle is always plugged into my computer. There seems to be a glitch in the sync between One and the dashboard. I moved my laptop into the living room in case that was the problem. Still, for the last several weeks, it stops syncing towards the end of each week. I have not had this problem in the 5 years I have been using it. 

Is there something I can do to help it sync many times a day?

[SantiR]

@Basketweaver Welcome to the Fitbit family! Thanks for taking the time to post the experience you have had with your One. Thanks for trying to move the laptop in order to sort this out.

Have you tried changing the USB dongle to another plug? Did you tried all of the steps shown on the article?

If non of that works I'd recommend trying to sync using a compatible mobile device.

Keep me posted! 

[Llama1984]

This reboot works but I have to do it every time I need to sync to my phone. This is a new issue, in the last week.

[imnotimpressed]

This happens to me often - I have found your answer to be The Answer each and every time.  Thanks!

[SusanGeorge]

Thank you