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Fitbit One Not Turning On and Not Syncing

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‎01-06-2019 07:09 - last edited on ‎01-09-2019 15:32 by Moderator Alum

‎01-06-2019 07:09 - last edited on ‎01-09-2019 15:32 by Moderator Alum

I have been facing a problem biz: “ Fitbit doesn’t display and sync with mobile. It keeps on looking for. A note on the top indicating Battery low is seen. But when, Fitbit is put on charging, it shows battery more than 50% charged.”
Please advise how to correct the problem.
 
Moderator Edit: Updated Subject for Clarity
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‎01-06-2019 07:57

‎01-06-2019 07:57

What tracker are you using?

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‎01-09-2019 15:31 - last edited on ‎11-11-2025 05:26 by Fitbit Moderator

In response to SunsetRunner

‎01-09-2019 15:31 - last edited on ‎11-11-2025 05:26 by Fitbit Moderator

@VINOD_KMAHAJAN Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your Fitbit One not turning on while unplugged from charging cable and not syncing. 

In this case, I'd recommend performing a restart on your One. This should help you out with the display issues. Also, feel free to try these syncing troubleshooting steps if you keep experiencing trouble with it. Try the steps in the order given for best results.

@SunsetRunner Thanks for sharing you help on this thread. I believe this user has a One.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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