Fitbit One Not Turning On

[auntemma]

Hi, I noticed last week when the Fitbit One stopped syncing that I had to do a reboot.  I did that and then the next day it stopped completely.  It had a full charge and now doesn't work at all.  I've had it for a couple of years now and it was working fine until last Thursday.

Moderator Edit: Updated Subject for Clarity

[WendyB]

Welcome to the forums!

Did you try a restart?

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If it doesn't help it could just be on its last legs. Mine is 3 years old and I'm surprised its still going

Hope to see you around the forums! Join in on the discussions forums!

[SantiR]

@auntemma Welcome to the Fitbit family! Thanks for sharing the experience you have had with Ionic not turning on. Thanks for trying the restart steps in order to sort this out.

I went ahead and created a case wit customer support in your behalf for you to get further assistance. Keep an eye on your email inbox for next steps.

@WendyB Thanks for sharing your help on this thread. 

Hope this helps. Keep me posted! 

[beachpark95]

Could you please create a support ticket for me as well? I'm having the exact same issues. Mine is about 3 years as well.  I have a student who is blind using mine since it's the only fitness tracker outside of an iWatch that is user friendly for her. She's working hard at tracking her steps to make sure she's leading a healthy lifestyle. Thanks!

[SantiR]

@beachpark95 Welcome to the Fitbit forums! Thanks for taking the time to report that you are also experiencing the same situation with your One not turning on. I'm glad your student is using the Fitbit tracker. 

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Keep me posted! 

[Henson]

My new Fitbit one band is not opening display when i kept to charge its opening but I when remvor the band from charger it's not dhowish display please give me an solution please 

[SantiR]

@Henson Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your One's display not turning on. 

In this case, I'd recommend performing a restart on your One. Doing this should refresh your One's inner components. This has helped other users in the past. 

Try that out and let me know how it goes!