help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One Not syncing to my Take Charge Account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2018 13:12 - last edited on ‎07-22-2018 09:28 by Moderator Alum

‎06-18-2018 13:12 - last edited on ‎07-22-2018 09:28 by Moderator Alum

Fitbit is not syncing to my take charge account at work. My steps are showing on my Fitbit but don't seem to be linking to my take charge account for Kaiser

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎06-24-2018 07:41

‎06-24-2018 07:41

Try disconnecting and reconnecting the accounts. If that does not work I would contact the support staff at Take Charge.

Best Answer

‎07-22-2018 09:28

‎07-22-2018 09:28

@Purplerose78 Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your One steps not syncing to your Take Charge account. 

 

Are you still experiencing the same? Have you tried the steps provided by @SunsetRunner already? Contacting them is the best thing you can try if it remains the same. 

 

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes