help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One Adding Extra Steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2018 10:46 - last edited on ‎07-22-2018 08:56 by Moderator Alum

‎06-22-2018 10:46 - last edited on ‎07-22-2018 08:56 by Moderator Alum

I have a one and today it says that I have 33,000 steps when actually I have 3,000.  No problem in the past with my one..

 

Moderator Edit: Title for Clarity/Format

Best Answer
0 Votes
2 REPLIES 2

‎06-22-2018 12:21 - edited ‎06-22-2018 12:21

‎06-22-2018 12:21 - edited ‎06-22-2018 12:21

IS the Fitbit  near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-22-2018 09:03

‎07-22-2018 09:03

@PoobytteB Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your One adding extra steps.

 

Are you still experiencing the same? Please check the suggestion provided by @WendyB above, that should certainly help you out.

 

Also, try performing a restart on your One if the same thing keeps happening. That could also help you out with this.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes