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Fitbit One Adding Extra Steps

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‎06-22-2018 10:46 - last edited on ‎07-22-2018 08:56 by Moderator Alum

‎06-22-2018 10:46 - last edited on ‎07-22-2018 08:56 by Moderator Alum

I have a one and today it says that I have 33,000 steps when actually I have 3,000.  No problem in the past with my one..

 

Moderator Edit: Title for Clarity/Format

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‎06-22-2018 12:21 - edited ‎06-22-2018 12:21

‎06-22-2018 12:21 - edited ‎06-22-2018 12:21

IS the Fitbit  near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-22-2018 09:03 - last edited on ‎11-14-2025 09:38 by Fitbit Moderator

‎07-22-2018 09:03 - last edited on ‎11-14-2025 09:38 by Fitbit Moderator

@PoobytteB Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with your One adding extra steps.

Are you still experiencing the same? Please check the suggestion provided by @WendyB above, that should certainly help you out.

Also, try performing a restart on your One if the same thing keeps happening. That could also help you out with this.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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