help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One adding extra distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2019 11:26 - last edited on ‎01-21-2019 17:18 by Moderator Alum

‎01-12-2019 11:26 - last edited on ‎01-21-2019 17:18 by Moderator Alum

For every mile I walk/jog my fitbit seems to add an extra 1/10th of a mile or a little more.  I did the step test of take 100 steps and see the accuracy, and then the 300 steps and it was accurate, but when I check distance with either my treadmill or mapmyrun, my fitbit always says I've gone further.  Any ideas or suggestions?

 

Moderator Edit: Format

Best Answer
0 Votes
2 REPLIES 2

‎01-12-2019 12:11

‎01-12-2019 12:11

It could mean your stride length needs adjusted.  Distance is calculated as number of steps times stride length.  Fitbit makes a guess at your stride length based on height, etc but cannot be expected to get it exact.

See How do I measure and adjust stride length for my Fitbit device?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-21-2019 17:18 - last edited on ‎11-11-2025 07:49 by Fitbit Moderator

In response to JohnnyRow

‎01-21-2019 17:18 - last edited on ‎11-11-2025 07:49 by Fitbit Moderator

@nannybanany Welcome to the Fitbit forums! Thanks for reporting the situation you have experienced with your One and the distance it is tracking. Thanks for trying those steps in order to sort this out.

Have you tried the steps provided by @JohnnyRow about adjusting your stride length already? This should certainly help you out with this.

Another thing you could try is performing a restart on your One. This has helped other users in the past.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes