06-23-2016 10:31
06-23-2016 10:31
Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(
Answered! Go to the Best Answer.
06-23-2016 14:21
06-23-2016 14:21
I just fixed mine. Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds. Take it out of the charger and press the button until you see your steps, and etc. Open the app on your phone/computer and sync it.
06-23-2016 12:31
06-23-2016 12:31
06-23-2016 14:04
06-23-2016 14:04
Me too. My One won't sync to the computer or my iPhone.
06-23-2016 14:16
06-23-2016 14:16
I can't get mine to sync either since late yesterday afernon. (Tuesday 6/22/16)
@Evie_W wrote:Me too. My One won't sync to the computer or my iPhone.
06-23-2016 14:21
06-23-2016 14:21
I just fixed mine. Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds. Take it out of the charger and press the button until you see your steps, and etc. Open the app on your phone/computer and sync it.
06-23-2016 14:36
06-23-2016 14:36
Same issue with my iPhone 6. Since yesterday, it will not sync.
06-23-2016 15:10
06-23-2016 16:47
06-23-2016 16:47
Thank you soooooo much for your post, Evie_W. Followed your directions by placing fitbit one in charger and holding down for 15 seconds. Had to take out of charger befoe the 6.60 came up. Working fine now. I was so frustrated when it showed only 14 steps yesterday and none today. Then I noticed it had not synced since 5:30 AM yesterday. Must be the update causing us grief!
06-23-2016 16:57
06-23-2016 16:57
06-23-2016 17:32 - edited 06-23-2016 17:36
06-23-2016 17:32 - edited 06-23-2016 17:36
I'm having the same problem! Followed Evie's instructions and now mine is working again. Thanks Evie!
06-23-2016 18:56
06-23-2016 18:56
06-24-2016 13:55
06-24-2016 13:55
This advice worked for me. I have no record of any steps all week until I found this post. Thank you!
06-24-2016 14:58
06-24-2016 20:30
06-24-2016 20:30
Thank you!!! This worked
06-25-2016 12:53
06-25-2016 12:53
06-25-2016 12:54
06-25-2016 12:54
I'm happy to hear that most of you were able to resolve this issue! If your One is still experiencing syncing issues, I encourage you to take a look at the suggestions I've provided within this post.
Goodluck and let me know if you have any questions!
06-26-2016 20:04
06-26-2016 20:04
Thanks for the info on how to re-sync the Fitbit One. The instructions worked like a charm!!!
06-27-2016 13:32
06-27-2016 13:32
I've done this, over and over. Reset, try to sync, get the message that the tracker is disconnected, try again!
I've tried this on my work computer (Windows 😎 and home computer (Windows 10) with the relevant apps. Neither works. Unfortunately in my frustration I disconnected the device from my account and now nothing I do will reconnect it. Argh! This device has been so reliable for several years -- why is it such a mess now?
sadly,
Laura
06-27-2016 17:49
06-27-2016 17:49
Thanks so much thought I was going on vacation and would be freaking out.
06-28-2016 11:36
06-28-2016 11:36
I just got my third fibit today. My last one stopped syncing two weeks ago and no matter what I did it would not synce. I even spent two hours on the phone with a rep from fitbit and eveything they had me do would not work. My dog ate my first fitbit, replaces the second one since it wouldn't synce. I really hope I don't have problems with this one!