Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[hexane]

Why !!  it is not syn .. I had a great run (two plus hours) and for the impact on your day ..  it says that it is loaing the activity..

and nothing shows up

Moderator edit: Capitalization edit

[KatyUTCreek]

Thanks Evie W I just about gave up and your success was mine after your advice.

[Maureen5]

Thank you Evie-W.  Mine is now syncing.

[hexane]

mine wont syn after over an hour of running..

[llams]

Evie you are genius. Thanks for getting me synced!!!

[LindaWise]

Ever since the last up date, I can occationaly get mine to sync. If I press the button sometimes it will come up other times it won't. I'm beyond frustrated!!!

I even changed the dash back to the old way and still nothing. I'm not going out and spending another 100.00, for fitbit to make another change and screw that one up also.

My fitbit one was working perfect until the last update.

[hexane]

i love it.  but i need too see my stats for when i go over an hour..

[Globaldiva1013]

 ~~~"We must have a theme, a goal, a purpose in our lives. If you don't know where you're aiming, you don't have a goal. My goal is to live my life in such a way that when I die, someone can say, she cared."
Mary Kay Ash - Visit My Site

[Klamb322]

THANK YOU SO MUCH!!! I've been trying to get my fitbit one to work since last night. This worked like a charm! 

[neppy]

You are amazing.  Thank you.  I hate to say it but I am ruled by my ONE.

[soccerdiva990]

I haven't been able to sync my Fitbit since 7/14. I've tried the "solution" in this thread multiple times to no avail. The Bluetooth on my iPhone isn't even seeing my Fitbit.... There's something rotten in Denmark.

[dbtexas]

I've been having issues with my Fitbit One for a couple of weeks.  The reset/reboot solution works for a day or two, then the Bluetooth on my phone doesn't see my Fitbit One again.  If Bluetooth does see my Fitbit, the sync stops in less than a minute with no changes and then indicates it doesn't see the Fitbit any more.  I am syncing to a Samsung Galaxay Note 4. This is all very frustrating!!!

[mayoli32]

Exchange for a new one.

[Smokey2468]

My fitbit bit one will not sync why is this cant afford a new one

[Globaldiva1013]

Check Groupon. I got my Fitbit One for $50, refurbished and except for this syncing issue, I haven't any any problems with it.
 ~~~"We must have a theme, a goal, a purpose in our lives. If you don't know where you're aiming, you don't have a goal. My goal is to live my life in such a way that when I die, someone can say, she cared."
Mary Kay Ash - Visit My Site

[jeamarie]

My Fitbit One didn't sync from Saturday until just now (five days later). It has really been bothering me and I had already tried all the "fixes" I could find - restarting my phone, resetting my Fitbit, installing and uninstalling the app . . . It was making me so sad. Then I tried your suggestion and my Fitbit One is talking to my laptop and my Android again! Thank you!

[SolangeE]

Hey, @Smokey2468, @Globaldiva1013, @jeamarie! It is nice to have new faces around here! Have you tried this troubleshooting steps already? 

If none of those work, please get in contact with our Customer Support team. 

Hey, @jeamarie, thanks for sharing your experience, I'm so glad to hear that your tracker is syncing now! What was the suggestion that got you back on track?

[Jaebirdie]

I followed your directions but I still show 413 steps for all of yesterday and nothing for today. Mine last synced at 8:23 AM yesterday. Mine is a 6.46 Fitbit One.

[Jaebirdie]

Who did you call? What is their number?

[SolangeE]

Hey, @Jaebirdie! Ok thanks for the updates, in this case the best thing to do would be to contact our Support team! 

Here is their number:

Let me know what they say! 🙂