Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[Jaebirdie]

I did call customer support and they were able to help me; sent a link to a
newer something or other and it is working fine now.

[sleeph]

Thanks Evie_W!

followed instructions and One synced after

Spoiler

[Alpenglow]

I am still having the same problem. Did you ever find a solution?

[Alpenglow]

I had the same problem starting 7/22 and tried all the tips and none of them worked. Did you ever find a solution?

Also, before everyone jumps in. I restarted the fitbit multiple times, uninstalled and reinstalled the app, turned the computer on and off, checked my router and the customer service reps all tell me to check the fitbit community or do what I just did without seeming to have read any of the emails I sent.

I got it to sync on my husband's computer and they wrote to say that I must have fixed the problem.  The most frustrating customer service experience ever.  It has been 6 days with no real answer.

[Alpenglow]

Never mind, I tried it all once again and it finally worked so apparently if you uninstall and reinstall  the app 2 times, restart your computer twice and restart your fitbit about 9 times it might work. Still not impressed with the  soccerball style treatment I received from customer service, but seeing all the supportive efforts here made me keep trying to find a solution without their help.

[cdittoe]

Thanks for the info! Wish I would have found it yesterday so that information would have been saved, but glad to get "everyone talking" again!

[Jaebirdie]

I called customer service and they sent me a link to update the connection; no problems since then.

Sent from my iPhone

[Jaebirdie]

Called customer service. They sent me a link that updated the whole thing and it has been fine since then.

Sent from my iPhone

[AliBy]

What was the link? I'm ready to throw this thing out the window.

It won't sync with the computer unless I do a manual sync, and even then, the Fitbit needs to be sitting on top of the dongle for it to register. It won't sync at all on my iPhone.

I've uninstalled and reinstalled the app. I've reset the Fitbit. I've followed all the instructions that have come from support. Nothing is working. 

I had a Flex for about four years, and I've never had anything like this happen before, up until the day it died. This is beyond ridiculous.

Moderator Edit: Caps

[Boogierun]

Put the charger and plug the fit bit into the charger. Have the doggle plugged in as well. Hold the button on your fit bit down for 20 or more seconds. That will reboot it. You should not lose any info.

Sent from my iPhone

[Boogierun]

Put the charger and plug the fit bit into the charger. Have the doggle plugged in as well. Hold the button on your fit bit down for 20 or more seconds. That will reboot it. You should not lose any info.


Sent from my iPhone

[Aliew]

Same I've tried everything. Sent an email to support a couple of days ago - still no reply.

[soccerdiva990]

Ultimately, I had to disconnect all of my Bluetooth connections then turn my bluetooth off and back on to get the app to start working again on my iPhone.... Give that a try. I read somewhere that sometimes there are issues when you have too many bluetooth devices connected on your phone.... IDK, but my app has been synching without a problem since.

[Smokey2468]

My fitbit is now working 


Sent from Samsung tablet.

[khalley]

Your idea worked! I've had so many issues syncing my fitbit from time to time and now I know how to fix it.

[kellywilmoth]

Thank you so much!!!  

[larryevans500]

Great. Thanks for tthe tip. It worked. We get way too dependent on these devices,

[glenhen]

thanx evie this happend its not synced for a week did not even notice followed your advice got my steps back for the week thank you ever so much 

glennis x

[catrena]

I have not been able to sync all week. I have tried rebooting several times.

[AliBy]

Me too. Mine is now not even recognising the main menu on my Macbook. My options are dashboard or online help. This is insane. It's not a problem with our individual phones or laptops. It's a problem with the fitbits.