Unable to sync Fitbit One

[LizzieR]

Since yesterday evening, I have been unable to sync my FitBit One with my Android phone. I have tried restarting the phone and reinstalling the app but this hasn't fixed the issue. Is anyone else having problems? =(

[K8fit]

Me too! I even tried restarting my fitbit.

[Evie_W]

Me too. My One won't sync to the computer or my iPhone.

[JackieWilde]

I can't get mine to sync either since late yesterday afernon.  (Tuesday 6/22/16)

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@Evie_W wrote:

Me too. My One won't sync to the computer or my iPhone.

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[Evie_W · Accepted solution]

I just fixed mine.  Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds.  Take it out of the charger and press the button until you see your steps, and etc.  Open the app on your phone/computer and sync it.  

[HeeBee]

Same issue with my iPhone 6. Since yesterday, it will not sync.

[AngelHarmony]

I just came on looking for help as I too have had the same problem since 7pm yesterday. Thank you @Evie W for posting what you'd done, I gave it a try & now mines fully working again too 😊

[nsjackson]

Thank you soooooo much for your post, Evie_W.  Followed your directions by placing fitbit one in charger and holding down for 15 seconds.  Had to take out of charger befoe the 6.60 came up.  Working fine now.  I was so frustrated when it showed only 14 steps yesterday and none today.  Then I noticed it had not synced since 5:30 AM yesterday.  Must be the update causing us grief!

[robinugg]

Me too! Thanks for the info!

[CheriLL]

I'm having the same problem!  Followed Evie's instructions and now mine is working again.  Thanks Evie!

[Evie_W]

Glad to help! I'm lost without my Fitbit.

[eejones39]

This advice worked for me. I have no record of any steps all week until I found this post. Thank you!

[roweda]

Thanks so much!

[BKLA]

Thank you!!! This worked

[masrite]

Thanks for the help. I was going crazy trying to sync, but this worked!

[LenaFit]

I'm happy to hear that most of you were able to resolve this issue! If your One is still experiencing syncing issues, I encourage you to take a look at the suggestions I've provided within this post.

Goodluck and let me know if you have any questions! 

[CoachTuengel]

Thanks for the info on how to re-sync the Fitbit One.  The instructions worked like a charm!!!

[SunsetRunner]

I've done this, over and over.  Reset, try to sync, get the message that the tracker is disconnected, try again!

I've tried this on my work computer (Windows 😎 and home computer (Windows 10) with the relevant apps.  Neither works.  Unfortunately in my frustration I disconnected the device from my account and now nothing I do will reconnect it.  Argh!  This device has been so reliable for several years -- why is it such a mess now?

sadly,

Laura

[simon50]

Thanks so much thought I was going on vacation and would be freaking out. 

[mayoli32]

I just got my third fibit today. My last one stopped syncing two weeks ago and no matter what I did it would not synce. I even spent two hours on the phone with a rep from fitbit and eveything they had me do would not work. My dog ate my first fitbit, replaces the second one since it wouldn't synce. I really hope I don't have problems with this one!