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Fitbit One Showing Incorrect Data

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‎01-12-2019 13:59 - last edited on ‎01-21-2019 17:26 by Moderator Alum

‎01-12-2019 13:59 - last edited on ‎01-21-2019 17:26 by Moderator Alum

The time is wrong everyday.  I sync it, but as the day progresses and I check, the time will be wrong again, and of course neither the steps nor the flights will be accurate.  Frustrated with it.  This has been going on for a while now and I am close to giving up on it, though I will not buy one that goes on my arm.  Anyone else experience this?  Anyone have helpful tips?

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎01-13-2019 06:09

‎01-13-2019 06:09

I keep getting "sync error, please try again" on my phone. 

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‎01-21-2019 17:25

In response to badgerjill

‎01-21-2019 17:25

@badgerjill @999ary999 Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with your One not syncing, showing incorrect time or data.

 

If it is not syncing, please make sure you are using a compatible device. If you are, pelase try these syncing troubleshooting steps in order to sort this out.

 

Regarding the time, please make sure the time zone settings are set up correctly. Also, please try a restart on your tracker. This should also help with the incorrect data tracking.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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