help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One Showing Incorrect Data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2019 13:59 - last edited on ‎01-21-2019 17:26 by Moderator Alum

‎01-12-2019 13:59 - last edited on ‎01-21-2019 17:26 by Moderator Alum

The time is wrong everyday.  I sync it, but as the day progresses and I check, the time will be wrong again, and of course neither the steps nor the flights will be accurate.  Frustrated with it.  This has been going on for a while now and I am close to giving up on it, though I will not buy one that goes on my arm.  Anyone else experience this?  Anyone have helpful tips?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎01-13-2019 06:09

‎01-13-2019 06:09

I keep getting "sync error, please try again" on my phone. 

Best Answer
0 Votes

‎01-21-2019 17:25 - last edited on ‎11-11-2025 07:49 by Fitbit Moderator

In response to badgerjill

‎01-21-2019 17:25 - last edited on ‎11-11-2025 07:49 by Fitbit Moderator

@badgerjill @999ary999 Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with your One not syncing, showing incorrect time or data.

If it is not syncing, please make sure you are using a compatible device. If you are, pelase try these syncing troubleshooting steps in order to sort this out.

Regarding the time, please make sure the time zone settings are set up correctly. Also, please try a restart on your tracker. This should also help with the incorrect data tracking.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes